Senior User Experience Researcher II

This is a fully remote position, open to applicants in United States.

📋 Description

• Evaluate our product ecosystem and recommend a UX Metrics strategy.

• Supervise both evaluative and generative research initiatives, occasionally conducting original research while empowering others to do the same.

• Develop research strategies and methodologies that align with business objectives and product roadmaps.

• Mentor and assist our associate researcher and designers in user research and usability testing best practices, teaching them new techniques and providing feedback on their research outputs.

• Set standards and guidelines for responsible AI implementation in UX research, including the validation of AI-generated results, safeguarding customer data, and maintaining clear documentation of research methods.

• Work collaboratively with Design, Engineering, and Product teams to determine research questions and approaches that address business and customer requirements.

• Continue to enhance our long-term panel of customer participants; manage logistics and ensure representative sampling.

• Share research insights and recommendations with stakeholders at all levels, influencing product strategy and design choices.

• Promote a culture of ongoing learning and iteration, advocating for user needs throughout the product development cycle.

• Assist with research operations, including tools, templates, and reporting.

⛳️ Requirements

• Bachelor’s degree in Human-Computer Interaction (HCI), Cognitive Psychology, or a related field; or equivalent experience.

• 9+ years of experience in a UX-related discipline, including experience with enterprise software or data-intensive applications.

• Demonstrated success in leading research projects and shaping product direction, leveraging AI to enhance outcomes.

• Proficient in synthesizing research and creating research materials utilizing AI tools.

• Exceptional communication and problem-solving abilities; capacity to persuade and educate through research insights and practices.

• Ability to work independently in a remote environment while effectively collaborating with cross-functional teams.

• Mastery of a diverse array of research methods (usability testing, interviews, surveys, field studies, etc.).

• Strong logical reasoning, empathy, curiosity, and a dedication to understanding intricate user needs.

🏝️ Benefits

• Vision

• Medical

• Life

• Dental

• 401K