Senior UI Product Designer

This is a fully remote position, open to applicants in United States.

📋 Description

• The Tech team within the Ford Customer Service Division is seeking a dynamic and impactful Senior Product Designer.

• The ideal candidate should possess a collaborative spirit—ready to lead, implement, optimize, and refine both work products and processes informed by feedback from various stakeholders.

• A passion for user experience is essential, along with a desire to collaborate with an exceptionally talented team.

• You will have the chance to design and enhance digital experiences for both internal and external users.

• It will be crucial to balance business requirements while consistently prioritizing our users and their objectives.

• You will oversee the user experience strategy across website initiatives, including web-based software.

• Collaboration with multiple product teams throughout Ford is expected, and you will take a leadership position in working with several designers.

⛳️ Requirements

• A Bachelor’s degree AND/OR at least 4 years of experience in digital and software design.

• A minimum of 1 year of experience in leading and mentoring UX designers (either directly or indirectly) by exemplifying best practices in design communication, mentorship, and sharing your expertise with others.

• A Bachelor’s and/or Master’s degree in User Experience Design, Human-Computer Interaction, Interaction Design, Service Design, Graphic Design, or a related field (e.g. Sociology, Anthropology, Psychology, Human Factors, etc.).

• The ability to build trust, foster positive professional relationships, and contribute to an inclusive culture in a remote, dynamic work environment.

• Proven experience in UX design throughout all project phases across diverse initiatives.

• A track record of delivering projects from definition through to execution and refinement.

• Demonstrated capability to build consensus, influence, and collaborate effectively within a cross-functional team of designers, product managers, and engineers. Experience in developing relationships, credibility, and proactive communication with colleagues and leadership.

• Strong ability to convey the value of product features and identify trade-offs to create effective digital products.

🏝️ Benefits

• Immediate medical, dental, and prescription drug coverage.

• Flexible family care options, parental leave, new parent ramp-up programs, subsidized backup child care, and more.

• Employee vehicle discount program available for employees and their family members, along with management leases.

• Tuition assistance provided.

• Active and established employee resource groups.

• Paid time off dedicated to individual and team community service activities.

• A generous holiday schedule, including paid time off for the week between Christmas and New Year’s Day.

• Paid time off with the option to purchase additional vacation days.