Senior Travel Planning Specialist – Custom & Group Tours

This is a fully remote position, open to applicants in California, +1 more state.

📋 Description

• Engage with travel advisors via email and phone using our internal ticketing system.

• Provide timely, friendly, and professional service.

• Collaborate with tour operators globally to create custom and group itineraries.

• Develop personalized proposals and quotes tailored to each group's requirements.

• Handle requests ranging from individual custom tours to multi-day group programs.

• Resolve issues in real-time as necessary.

• Propose innovative ideas and unique experiences to enrich trips.

• Organize and maintain tour content, pricing, and logistics for group excursions and custom programs.

• Coordinate capacities, schedules, and operational details with vendors.

• Inform advisors and operators about any itinerary or schedule changes.

• Assist advisors and group leaders with inquiries and bookings.

• Track penalty schedules, cost confirmations, agreements, and deadlines.

• Analyze guest feedback and share insights to enhance future programs.

⛳️ Requirements

• Proficient in Microsoft Word, Excel, and PowerPoint.

• Exceptional written and verbal communication skills.

• Capability to multitask, prioritize, and solve problems in a fast-paced environment.

• Ability to manage shifting priorities and adhere to deadlines.

• Strong interpersonal skills and excellent customer service abilities.

• High level of attention to detail with strong analytical skills.

• Works effectively both independently and as part of a team.

• Fluent in written and spoken English (additional languages are a plus).

🏝️ Benefits

• Annual company bonus (up to a total of $3,000, based on company targets - deferred eligibility).

• 15 days of leave (increases to 20 days after 2 years of tenure).

• Company Healthcare Plan (Company contribution of $9K with 2 fully covered plans).

• 401K company plan.

• Annual work from home budget of $500.

• Annual training budget of $250.

• TSA Precheck (valued at $80).

• Annual Project Expedition tour credits of $750.

• Employee discounts on thousands of tours and activities.