Senior Travel Consultant

📋 Description

• Efficiently and accurately manage incoming requests through various channels (e.g., phone, email, etc.) while also taking on additional responsibilities as assigned in a global, multi-regional environment.

• Serve as the primary contact for customers, providing proactive travel consultation to business clients.

• Deliver travel information and promote upselling of related products.

• Independently handle assigned requests and proactively offer assistance when needed.

• Collaborate with the team to support daily operations.

• Act as the first point of contact for team members, responding to inquiries and guiding them on policies and procedures.

• Participate in project teams related to operations and mentor travel consultants in the absence of the team lead.

• Utilize the relevant BCD Travel tools and systems effectively to fulfill requests.

• Anticipate potential challenges for customers and provide necessary support.

• Respond swiftly to customers, giving them your full attention to their requests.

• Identify opportunities to assess operational processes and the commercial relationship with customers, offering suggestions for enhancement.

• Conduct quality management tasks such as error management and assist with assigned projects.

• Achieve both individual and team objectives.

⛳️ Requirements

• Demonstrated experience in ERM, marine, offshore, or crew travel sectors.

• Practical expertise in managing crew movements, rotations, and handling disruptions.

• Exceptional attention to detail with the capability to perform accurately under pressure.

• Ability to thrive in a fast-paced, 24/7 service environment.

• Proven track record of effective collaboration within a global, multi-regional operational framework.

• Comprehensive understanding of the travel industry, including policies, procedures, and processes.

• Advanced proficiency with GDS Amadeus.

• Strong verbal and written communication skills in English.

• Proven capability to manage multiple priorities concurrently.

• Excellent professional customer service and problem-solving abilities.

🏝️ Benefits

• Flexible working hours along with options for remote work or working from home.

• Opportunities for skill enhancement and career advancement.

• Generous vacation days to help you relax and recharge.

• A compensation package that is equitable, including tools for mental, physical, and financial wellbeing.

• Travel industry perks and discounts for professionals.

• An inclusive workplace that celebrates diversity.