Senior Transportation and Logistics Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Manage and enhance the performance and effectiveness of SMPA’s global transportation network to guarantee timely and accurate delivery of pharmaceutical products, including those requiring cold-chain and/or security controls.

• Develop, communicate, and refine KPIs, while analyzing both positive and negative trends for further evaluation.

• Ensure accuracy in deliveries by reconciling and resolving transaction discrepancies.

• Address issues and escalations, determine root causes, and lead corrective actions.

• Act as the main point of contact for transportation-related matters within the team.

• Drive continuous improvement initiatives across delivery processes to boost customer satisfaction and minimize operating costs.

• Identify opportunities for efficiency, implement necessary changes, and manage projects and cross-functional teams to achieve results.

• Oversee and optimize domestic and international transportation networks and operations.

• Establish criteria for mode selection, enhance efficiency, mitigate risks, and create, communicate, and enforce SMPA routing guidelines.

• Assist with spot and long-term service and pricing agreements while maintaining relevant documentation.

• Participate in planning and implementation teams for new product launches to address transportation needs.

• Support and contribute to transportation validation studies.

• Collaborate with various departments including Order-to-Cash, Trade, IT, Tax, Finance, Commercial Manufacturing, Supply Chain Operations, Quality, Legal, Sourcing, Regulatory, Insurance, and Trade Compliance to facilitate transportation activities, ensure timely deliveries, and exceed customer expectations.

• Independently resolve complex operational issues on a day-to-day basis and escalate significant issues when necessary.

• Ensure that processes and systems are documented and comply with Quality Management System requirements, Good Manufacturing and Distribution Practices, and FDA regulations.

• Act as the commercial lead for transportation partners and manage transportation tenders and RFPs from start to finish.

• Ensure visibility of shipments, lead discussions on technical solutions, negotiate freight agreement terms, and oversee AVL setup, purchase order and budget management, invoice auditing, and payment processes.

• Serve as the subject matter expert in global transportation.

• Maintain adequate knowledge to provide backup assistance for U.S. Distribution and Trade Compliance during short-term absences.

⛳️ Requirements

• 3–6 years of experience in supply chain, logistics, or related functions within an outsourced GxP environment.

• Strong understanding of freight provider networks and third-party logistics (3PL) processes, controls, and best practices.

• Proven experience with logistics practices in pharmaceutical manufacturing or a related field.

• Familiarity with technical solutions that enhance logistics management efficiency and visibility.

• Knowledge and experience in supporting transport studies.

• Working understanding of GMP and GDP as they pertain to transportation.

• Practical knowledge of cold-chain transportation solutions for pharmaceuticals.

• Ability to operate across global time zones; communication may sometimes occur outside of standard business hours.

• Knowledge of domestic and international freight management across all transportation modes.

• Familiarity with customs compliance regulations and import/export processes is preferred.

• Understanding of ERP/MRP systems and data management; SAP experience is preferred.

• Knowledge of DSCSA regulations is preferred.

• Capability to evaluate data, generate reports, identify trends, and suggest alternatives.

• Strong proficiency in Microsoft Office (Excel, PowerPoint, Word) and Smartsheet.

• APICS-CLTD or a similar certification is preferred.

🏝️ Benefits

• Medical, dental, vision, life, and disability insurances.

• Opportunity for merit-based salary increases.

• Participation in a short incentive plan.

• Eligibility for our 401(k) plan.

• Comprehensive time-off policy, including flexible paid time off, 11 paid holidays, and additional time off during the last week of December, as well as 80 hours of paid sick time provided upon hire and each year thereafter.