Senior Transformation Manager, Testing and Quality Services

This is a fully remote position, open to applicants in Texas.

📋 Description

• Implement enterprise transformation strategy within Testing Services, including defining roadmaps, milestones, and success criteria.

• Set transformation priorities that align with accounts/programs, business objectives, service commitments, and goals for continuous improvement.

• Carry out communication and change adoption strategies across delivery organizations.

• Measure transformation success through metrics relating to process implementation, quality, productivity, automation/AI integration, talent refresh, ALM adoption, compliance, and efficiency improvements.

• Foster continuous improvement using metrics, data-driven insights, maturity assessments, and quality audits.

• Ensure execution adheres to approved transformation plans, timelines, and quality specifications.

• Define, refine, and uphold the high-level RACI model that governs transformation activities across Gainwell and partner stakeholders.

• Confirm RACI alignment with contractual obligations and governance forums.

• Establish end-to-end STLC processes and guarantee the rollout of these processes, playbooks, frameworks/accelerators, training, tool adoption, and capability enhancement initiatives.

• Integrate transformation activities with ongoing programs without adversely affecting delivery.

• Create a governance schedule for performance monitoring, reporting, and benefits realization.

• Oversee metrics adoption and tackle resistance through targeted interventions.

• Track execution progress, risks, and dependencies across various programs, ensuring timely resolutions and escalations.

• Collaborate with TMO, Delivery Leadership, Process and Technology COEs, and vendor partners.

• Provide executive-level updates regarding transformation progress, risks, and outcomes.

• Optimize and oversee ALM utilization through tracking, reporting, and lifecycle adherence.

• Monitor the implementation, expansion, and maturity uplift of automation.

⛳️ Requirements

• Over 10 years of experience in testing, quality engineering, or technology delivery.

• At least 5 years of delivery experience in Medicaid/Medicare programs/projects.

• 3 to 5+ years of experience in transformation, process improvement, or Center of Excellence initiatives.

• Proficient in scripting end-to-end STLC processes.

• Strong knowledge of STLC, ALM tools, automation frameworks, and the TMMi testing model.

• Experience in multi-vendor environments utilizing RACI-based governance models.

• Demonstrated ability to coordinate cross-functional initiatives and facilitate change adoption.

🏝️ Benefits

• Flexible work options.

• Opportunities for learning and career advancement.

• Access to technical credentials and certifications.

• Generous and flexible vacation policy.

• Educational assistance available.

• Leadership and technical development academies offered.

• 401(k) employer matching.

• Comprehensive health benefits package.

• Approximately 20% travel required to support key client meetings.