Senior Transaction Manager – Program Management

This is a fully remote position, open to applicants in North Carolina.

📋 Description

• Act as a trusted advisor and the main contact for strategic client relationships.

• Manage the retail governance framework to ensure adherence to client standards.

• Organize regular client meetings and provide reports according to the client’s established schedule.

• Convert client issues into opportunities for program improvement.

• Propel operational transformation by integrating systems, refining workflows, and minimizing complexity.

• Lead efforts to enhance site decision-making processes across extensive portfolios (1,000+ sites).

• Generate governance reports that outline compliance, exceptions, and recommendations.

• Address ad hoc client inquiries and oversee retail-related initiatives as they emerge.

• Gather client requirements, acquire market data, and collaborate with national real estate professionals.

• Develop approval packages and financial analyses to facilitate strategic decision-making.

• Track transaction progress and maintain high data integrity across all platforms.

• Establish automated deal risk assessment procedures.

• Manage complex, high-volume site decisions with accuracy and promptness.

• Advocate for automation initiatives and transition workflows from manual trackers to integrated systems (e.g., CREM).

• Create tailored reports, dashboards, and analytics for governance program oversight.

• Promote simplification through automation and the removal of redundant processes.

• Decrease meeting durations and administrative workload via process optimization.

• Exemplify JLL's core values: Be Intentional, Simplify, and Be Future Ready.

• Collaborate effectively with internal JLL teams, client organizations, and external stakeholders.

• Mentor and develop team members on best practices.

• Lead without direct authority and impact outcomes through genuine partnership.

⛳️ Requirements

• A Bachelor's degree is mandatory.

• 5-10 years of experience in real estate, with a minimum of 4-6 years in transaction management.

• Retail real estate experience is highly preferred.

• Demonstrated history of operational transformation and managing large-scale portfolios (1,000+ sites preferred).

• Proven skills in transaction management, contract review, and lease negotiation.

• Experience in developing and overseeing governance frameworks.

• Proficiency in transaction management systems (experience with CREM is strongly preferred).

• Advanced skills in process consolidation, workflow optimization, and system migration.

• Capability to design and implement automated solutions.

🏝️ Benefits

• 401(k) plan with company matching contributions.

• Comprehensive Medical, Dental & Vision Care.

• Paid parental leave at 100% of salary.

• Paid Time Off and Company Holidays.

• Early access to earned wages through Daily Pay.