Agent Productivity Program Manager, Equipment

This is a fully remote position, open to applicants in Wisconsin.

📋 Description

• Act as the primary point of contact for key JCI Equipment Agent stakeholders, identifying avenues to improve field productivity within the Agent channel.

• Create and sustain role clarity documentation, playbooks, and standardized operating procedures to guarantee uniformity across all regions.

• Establish and execute a systematic framework for onboarding and offboarding Equipment Agent partners.

• Collaborate with local and regional teams to verify Agent user access, ensuring proper system access and data protection.

• Keep an accurate and current database of active Agent users, detailing the tools and resources available to each.

• Work alongside the programs team to oversee and continuously enhance the Agent portal, ensuring content is relevant and easily accessible.

• Organize and conduct training sessions (both virtual and in-person) in collaboration with Local EqNA Leadership and Global Products teams.

• Partner with Learning & Development and program teams to develop customized training solutions for Equipment Agents.

• Engage with EqNA Agent leadership to grasp business needs, prioritize challenges, and implement scalable solutions.

• Evaluate operational capabilities across Agent organizations and local markets, identifying areas for improvement.

• Develop, monitor, and report on key performance indicators (KPIs) to assess and enhance Agent productivity.

• Present programs, initiatives, and performance insights to Agent leadership and field teams.

⛳️ Requirements

• A minimum of 5+ years of experience within the HVAC industry.

• Proven leadership experience, particularly in training, development, or program management.

• Excellent communication and collaboration abilities with the capacity to influence cross-functional stakeholders.

• Analytical mindset with a background in developing and monitoring performance metrics.

• Demonstrated ability to manage multiple initiatives effectively in a cross-functional environment.

🏝️ Benefits

• Competitive salary and bonus structure.

• Paid vacation, holidays, and sick time - 15 days of vacation in the first year.

• Comprehensive benefits package including 401K, medical, dental, and vision care - available from day one.

• Extensive product training and on-the-job/cross training opportunities.

• Supportive and collaborative team environment.

• Commitment to safety through our Zero Harm policy.