Senior Technical Support Specialist

This is a fully remote position, open to applicants in Poland.

📋 Description

• Deliver first-line technical assistance by addressing customer inquiries

• Conduct preliminary issue assessments

• Support daily operations of the platform

• Collaborate with relevant departments to ensure consistent system performance and effective resolution of technical issues

• Process, categorize, and conduct initial evaluations of incoming requests in Jira Service Desk

• Offer first-line operational assistance for project systems and configurations

• Utilize GitLab to review and implement basic changes to configuration files

• Maintain precise ticket updates and documentation

• Prioritize tasks based on requirements and the level of business risk

⛳️ Requirements

• Higher education or incomplete higher education, with a preference for graduates from technical universities

• Experience with monitoring and logging tools such as Datadog, Grafana, Sentry, and ELK (primarily Kibana)

• Basic understanding of markup web languages (HTML, CSS)

• Working proficiency in the English language

• Working proficiency in the Russian language

🏝️ Benefits

• Full-time remote work opportunities and flexible working hours

• Private insurance

• An additional Day Off per calendar year

• Compensation for sports programs

• Comprehensive Mental Health Programme

• Complimentary online English lessons with a native speaker

• Generous referral program

• Access to training, internal workshops, and participation in international professional conferences and corporate events