Senior Technical Support Engineer – Solar & Storage Power Conversion Systems

This is a fully remote position, open to applicants in United States.

📋 Description

• Act as the primary technical liaison for clients across North America.

• Establish enduring partnerships with customer engineering and operations teams.

• Facilitate technical discussions and resolve issues related to customer projects, field technicians, and technical leaders.

• Represent the technical capabilities and product value proposition of GE Vernova Power Conversion and Storage.

• Maintain technical relationships post-commissioning and serve as an escalation point.

• Lead root cause analysis and troubleshooting for power conversion systems, inverters, and BESS.

• Monitor system performance and pinpoint opportunities for enhancing reliability, availability, and efficiency.

• Collaborate with service teams to address technical issues after commissioning.

• Handle technical deviations and ensure fault reports are tracked to closure.

• Provide technical assistance to site engineers both remotely and on-site.

• Conduct technical reviews and site visits.

• Document field findings, resolutions, and lessons learned.

• Relay customer requirements, field feedback, and priorities internally.

• Work in collaboration with Systems Engineering, Design Engineering, Product Management, Project Management, and Leadership.

• Create site assessments, root cause analysis summaries, and customer-facing technical specifications.

• Keep records of technical issues, performance trends, and customer satisfaction metrics.

• Contribute to commissioning procedures, field service guidelines, and internal knowledge resources.

• Report on account technical status, field issues, and customer health indicators to leadership.

⛳️ Requirements

• Bachelor's degree in Electrical Engineering, Power Engineering, or a related technical field.

• A minimum of 10 years of relevant engineering experience in power systems or related areas.

• Proven leadership experience in customer-facing technical roles.

• Proficiency in English, both spoken and written.

• Willingness and ability to travel up to 25% annually.

• Practical experience with industrial inverters, UPS systems, rectifiers, and power electronics.

• Experience in commissioning complex power conversion and storage systems, including system integration, functional testing, and customer acceptance.

• Senior-level experience in managing technical customer relationships and conducting design and operational reviews.

• A Master's degree in Electrical Engineering or a related discipline is preferred.

• Hands-on experience with BESS, lithium-ion technologies, BMS integration, and safety protocols is preferred.

• Proven experience in troubleshooting and root cause analysis in mission-critical environments is preferred.

• Familiarity with power monitoring platforms and energy management tools is preferred.

• Knowledge of NEC, NFPA 70E, IEEE, IEC, and ASHRAE standards is preferred.

• Previous experience in senior field engineering, application engineering, or technical account management is preferred.

• Familiarity with GE Vernova or similar power conversion and energy storage product lines is preferred.

• Project Management experience or PMP certification is a plus.

• Experience working with large-scale industrial or utility-scale operators is preferred.

• Ability to communicate complex technical concepts to technical teams and senior customer leadership.

• Capability to lead without direct authority.

• Strong decision-making skills in high-stakes field settings.

• Ability to manage multiple customer accounts and technical challenges in a dynamic environment.

• Must possess legal authorization to work in the United States.

🏝️ Benefits

• Competitive senior compensation package.

• Comprehensive benefits.

• Meaningful career development pathways.

• Opportunities for professional development.

• Medical, dental, vision, and prescription drug coverage.

• Access to a Health Coach with a 24/7 nurse-based resource.

• Employee Assistance Program offering 24/7 confidential assessment, counseling, and referral services.

• GE Vernova Retirement Savings Plan.

• Tax-advantaged 401(k) savings opportunity with company matching contributions.

• Company contributions to retirement plans.

• Access to Fidelity resources and financial planning consultants.

• Tuition assistance.

• Adoption assistance.

• Paid parental leave.

• Disability benefits.

• Life insurance coverage.

• 12 paid holidays.

• Permissive time off.

• Discretionary annual bonus.

• Opportunity for remote work.