Senior Technical Support Engineer

This is a fully remote position, open to applicants in Bulgaria.

📋 Description

• Provide expert technical support to the company's clients and partners;

• Execute technical administration for various systems, including Payment Gateway, eWallet, CRM, and more;

• Support and monitor system applications;

• Create and update merchant client accounts within the system;

• Assist clients during the integration phase with our systems and support integrations with service providers;

• Diagnose, report, and resolve issues promptly;

• Collaborate with other teams and clients to solve problems;

• Supervise and engage in the tracking, troubleshooting, and resolution of issues reported internally and by clients;

• Participate in weekly product releases, execute tests, analyze test run results, and communicate findings;

• Adhere to all internal regulations, procedures, and policies in compliance with ISO and PCI DSS standards.

⛳️ Requirements

• Over 5 years of experience in a similar role;

• Proficient in HTTP/HTTPS, FTP/SFTP, SSL/TLS, and TCP/IP;

• Familiarity with the client/server architecture;

• Knowledgeable in HTML, CSS, and JavaScript;

• Comfortable using MS Office applications (Word, Excel, Outlook, etc.);

• Highly proficient in both spoken and written English;

• A motivated, enthusiastic team player with outstanding communication skills;

• Previous experience in tech support for high-availability systems (1st or 2nd level) is a plus;

• Understanding of Ajax, XML, PHP, SQL, and eCommerce software like shopping carts is advantageous;

• Willingness to work shifts is considered an asset.

🏝️ Benefits

• Join a fast-growing payment company;

• Enjoy excellent working conditions, a casual atmosphere, and cutting-edge hardware;

• Engage in a modern, challenging, and continually evolving business;

• Opportunities for professional development, including books, training, and certifications;

• Benefit from 25 days of paid holiday, plus an additional day for every 2 years with us;

• Fully remote and distributed work environment.