Senior Technical Support Engineer

This is a fully remote position, open to applicants in Australia.

📋 Description

• Deliver second-level support with an emphasis on our customers located in EMEA and APJ regions.

• Assist in resolving the most critical technical challenges faced by customers.

• Take responsibility for customer cases and troubleshoot issues effectively.

• Aid our customers in maximizing the benefits of our products.

• Collaborate on projects within or alongside other teams to drive a company-wide impact.

⛳️ Requirements

• Minimum of 3 years of experience in a comparable role - Essential.

• Technical expertise in supporting Linux-based products - Essential.

• In-depth knowledge of Networking - L2/L3 - Essential.

• Ability to compose SQL queries and manage databases.

• Required industry experience in Cyber Security, specifically in network security or application security.

• Preferred experience in web troubleshooting.

• Familiarity with cloud computing concepts is preferred.

• Experience managing enterprise customer accounts.

• Preferred experience in Docker/Kubernetes-based environments.

• Experience with scripting languages (Bash, Python, or equivalent) is preferred.

• A BS degree in Computer Science or a related field is preferred.

• A passion for working with customers, demonstrating excellent communication and problem-solving abilities.

🏝️ Benefits

• Comprehensive health benefits.

• Discretionary time off.

• Paid holidays, including monthly me days.

• A highly inclusive and diverse workplace.