Senior Technical Success Manager – OEM

This is a fully remote position, open to applicants in Germany.

📋 Description

• Manage technical relationships with OEM / Embed partners; Act as the primary post-sales technical liaison for embed and strategic OEM clients, assisting them with onboarding, architectural design, product integration, scaling, and upgrades.

• Guide implementation and architectural decisions; Provide advice to partners on best practices for integrating n8n into their products, including:

• API integration patterns

• Backend hooks and event triggers

• Authentication and access management

• Workflow execution models

• Multi-tenant architecture considerations

• System communication patterns between n8n and partner applications

• Collaborate directly with engineering teams; Work alongside partner engineers to address implementation challenges, troubleshoot integration issues, and ensure deployments are production-ready. You will frequently discuss:

• APIs and webhooks

• JavaScript and TypeScript workflow development

• Infrastructure and scaling decisions

• Upgrade strategies and version management

• System architecture tradeoffs

• Advise on product integration strategies; Assist partners in determining how n8n should be incorporated into their product, including:

• Embedding approaches

• User experience considerations

• Automation capabilities available to end users

• Security and governance implications

• Support the long-term evolution of the platform; Guide partners through upgrades, version changes, and architectural evolution, ensuring the embedded n8n platform remains reliable as their product scales.

• Navigate licensing and commercial models; Serve as a trusted advisor on OEM licensing structures, helping partners understand how their product growth and usage patterns relate to n8n licensing. You will help identify when:

• A contract migration might align better with the partner’s product strategy

• Usage models should adapt as adoption increases

• Pricing structures could unlock additional product capabilities

• Communicate business value and ROI. Convert technical implementations into clear business outcomes, assisting partners in quantifying:

• Operational efficiencies gained through automation

• Product value generated through embedded workflows

• Revenue or differentiation driven by n8n capabilities

• Maintain a structured partner operating cadence. Ensure strong engagement through architecture reviews, technical health checks, roadmap synchronization, and executive business reviews, aligning partner goals with n8n capabilities.

• Represent partner needs internally. Provide organized feedback to Product and Engineering based on real-world embed use cases, influencing the roadmap for OEM capabilities.

⛳️ Requirements

• Strong technical foundation. You are comfortable interacting directly with engineers and possess an understanding of modern software architecture. You have experience with:

• APIs and integration patterns

• Backend systems and event-driven architectures

• Webhooks and system communication patterns

• JavaScript and TypeScript

• Debugging integration issues across multiple systems

• Experience with embedded platforms or developer tools. You’ve supported products where one platform is integrated within another application or have worked with developer platforms, APIs, or integration tooling.

• Architectural and implementation expertise. You can assist partners in making informed decisions regarding:

• How two systems communicate

• Multi-tenant architecture

• Upgrade strategies

• System reliability and scaling

• Workflow orchestration design

• AI and automation literacy. You possess a solid understanding of automation systems and contemporary AI concepts, including how workflows can orchestrate AI capabilities across systems. Experience with AI-driven workflows or agentic automation is highly valued.

• Business and commercial acumen. You recognize that OEM partnerships require alignment of business models, not just technical implementation. You can:

• Understand a partner’s product strategy

• Reason about licensing structures and value metrics

• Identify when contract structures may need to change

• Communicate ROI to both product teams and executives

• Clear communication across technical and executive audiences. You can seamlessly switch between in-depth technical discussions with engineers and strategic conversations with product leaders and executives.

🏝️ Benefits

• Competitive compensation 💸 – We offer fair and attractive pay.

• Ownership 💪 – Our core value is to “empower others,” and we mean it—you’ll receive a share of n8n through equity.

• Work/life balance 🏖️ – We work diligently but ensure you have time to recharge:

• Europe: 30 days of vacation, plus public holidays wherever you are.

• US: 20 vacation days, 8 sick days, plus public holidays wherever you are.

• Health & wellness 🩺 –

• Europe: We provide benefits according to local country norms.*

• US: Multiple low-premium, low-deductible medical plans with coverage for individuals and families—plus a no-cost premium HDHP option with a pre-seeded HSA—along with dental and vision coverage.

• Future planning 💰 –

• Europe: We provide pension contributions according to local country norms.*

• US: 401(k) retirement plan with a 4% employer match.

• Financial security 🛡️ –

• Europe: We provide benefits according to local country norms.*

• US: Company-paid short-term and long-term disability insurance, plus life insurance to support you and your loved ones.

• Career growth 📈 – We hire rising stars who grow with us! You’ll receive €1K (or equivalent) annually to spend on courses, books, events, or coaching to enhance your skills.

• A passionate team 🤩 – We love our product, and we demonstrate it with regular hackathons where we see who can build the most innovative project with it!

• Remote-first 🌏 – Our team operates remotely across Europe, with regular off-sites for team bonding. Some roles, such as sales in the US, are hybrid—please refer to the job description.

• Giving back 🤝 – We are strong advocates of open source, and you'll receive $100 monthly to support projects that matter to you.

• AI enablement 🤖 – We believe in working smarter—everyone receives an unlimited AI budget to explore and utilize the best tools to enhance productivity and creativity.

• Transparency 🙏 – We all know what everyone’s working on and how the company is performing—the complete picture.

• An ambitious yet kind culture 😍 – People enjoy working here—our eNPS for 2024 is 94!