Senior Technical Success Manager

This is a fully remote position, open to applicants in Poland.

📋 Description

• Cultivate and maintain relationships with essential customer stakeholders and operational service leaders to determine and prioritize the strategic alignment between customer goals and Zscaler objectives.

• Provide technical advice, product knowledge, and best practices to formulate tailored strategies for the integration and operationalization of Zscaler solutions.

• Deliver technical expertise and organizational leadership to handle complex escalations and coordinate resolutions with both internal and external teams.

• Actively seek to identify adoption insights, create risk mitigation strategies, and collaborate with Zscaler teams to ensure lasting customer success.

• Engage in the development and dissemination of intellectual capital, including best practice manuals and playbooks, to enhance the collective effectiveness of the Customer Success team.

⛳️ Requirements

• Over 5 years of experience in a customer-facing capacity, such as Solutions Delivery, Customer Success Management, Technical Account Management, or Sales Engineering.

• More than 5 years of experience in Cloud Services Architectures, Web-based Security, Networking, or Infrastructure Solutions.

• Excellent communication and presentation abilities with a proven capacity to influence decisions among internal and external stakeholders.

• Strong technical acumen with the capability to align customer business challenges with the Zscaler portfolio for optimal business and security outcomes.

• Demonstrated ability to analyze customer data to extract key insights and develop customized adoption strategies and risk mitigation plans.

🏝️ Benefits

• A variety of health plans.

• Time off policies for vacations and sick leave.

• Options for parental leave.

• Retirement plans.

• Education reimbursement.

• In-office perks, among other benefits!