Senior Technical Success Manager

This is a fully remote position, open to applicants in Germany.

📋 Description

• Establish and cultivate relationships with essential customer stakeholders and operational service leaders to clarify and prioritize the strategic alignment between customer objectives and Zscaler's goals.

• Provide technical advice, product knowledge, and best practices to create tailored strategies for the integration and operation of Zscaler solutions.

• Deliver technical expertise and organizational leadership to handle complex escalations and coordinate resolutions with both internal and external teams.

• Take a proactive approach to identify adoption insights, formulate risk mitigation strategies, and collaborate with Zscaler teams to guarantee long-term customer success.

• Engage in the development and dissemination of intellectual capital, including best practice guides and playbooks, to enhance the collective impact of the Customer Success team.

⛳️ Requirements

• Over 5 years of experience in a customer-facing position such as Solutions Delivery, Customer Success Management, Technical Account Management, or Sales Engineering.

• More than 5 years of experience in Cloud Services Architectures, Web-based Security, Networking, or Infrastructure Solutions.

• Excellent communication and presentation abilities with the capacity to influence decisions both internally and externally.

• Strong technical proficiency with the capability to align customer business challenges with the Zscaler portfolio to achieve desired business and security outcomes.

• Demonstrated ability to analyze customer data to extract key insights and develop customized adoption strategies and risk mitigation plans.

🏝️ Benefits

• A variety of health plan options.

• Time-off policies for vacation and sick leave.

• Options for parental leave.

• Retirement plan opportunities.

• Education reimbursement programs.

• In-office perks, and much more!