Senior Technical Success Manager

This is a fully remote position, open to applicants in Europe.

📋 Description

• Lead the installation and configuration of Witboost within the customer's environment, collaborating with their platform team to customize deployment architecture and address technical challenges.

• Facilitate onboarding and training sessions for platform teams and key stakeholders, ensuring they comprehend the platform's concepts, templates, policies, and capabilities.

• Steer Playground and MVP stages to quickly demonstrate value and cultivate internal champions within the customer's organization.

• Take ownership of the Time to First User metric, proactively eliminating obstacles and ensuring all prerequisites for production readiness are fulfilled (templates, policies, RBAC, custom views, data contracts, access flows).

• Conduct regular check-ins (bi-weekly syncs, quarterly reviews) to monitor adoption, health scores, and outstanding issues.

• Proactively communicate new releases, emphasizing relevant features and conducting mini-demos to encourage upgrade adoption.

• Serve as the customer’s voice internally by providing real-world feedback, identifying unmet needs, and highlighting feature gaps to Product Management to influence the roadmap.

• Identify expansion opportunities and notify Sales early, assisting renewal discussions with adoption data and evidence of business impact.

• Investigate root causes rather than merely fulfilling requests — when a customer requests a feature, explore the underlying issue and relay the genuine insight back to Product.

⛳️ Requirements

• 6–10+ years in technology roles, with a solid foundation in data platforms, data engineering, or platform/infrastructure engineering.

• 3+ years in a Customer Success, Solutions Engineering, or Technical Account Management position within enterprise software.

• Strong understanding of data platform architectures (cloud infrastructure, CI/CD, Kubernetes, data catalogs, governance tools).

• Comprehensive knowledge of data platforms (Databricks, Snowflake, BigQuery, Fabric, etc.).

• Practical experience in installing, configuring, and supporting enterprise software in customer environments.

• Proven experience guiding customers through onboarding, POCs/MVPs, and achieving production readiness in enterprise settings.

• A history of minimizing time-to-value and driving measurable adoption.

• Proficient in English (knowledge of German, French, or Italian is a significant advantage).

🏝️ Benefits

• Bonus: 10–15% (linked to customer adoption milestones, Time to First User, and retention/NPS).

• Coverage of travel expenses.

• Flexible, international working environment.