Senior Technical Solutions Engineer

📋 Description

• Collaborate extensively with both internal and external engineers, product managers, customer experience teams, and account managers to spearhead bug resolutions and solutions as they emerge with our products.

• Coordinate with internal Product Managers to align on bug fixes and enhancements while assisting internal engineering teams in understanding the limitations and challenges faced by external partners as they arise.

• Engage directly with leadership, product management, support personnel, and engineers from our enterprise clients to address their concerns and act as a technical representative for our products.

• Occasionally develop new features for internal teams and/or external clients.

• Set a positive example and serve as a mentor to junior and mid-level colleagues.

• Create and maintain both internal and customer-facing documentation, including but not limited to how-to guides and knowledge base articles.

• Regularly monitor FTK services to ensure our product remains usable for our partners and their customers.

⛳️ Requirements

• Minimum of 5 years of comprehensive full-stack software development experience (preferably in Python, Go, or TypeScript).

• Excellent written and verbal communication skills, with the capability to explain complex technical issues to varied audiences, ranging from engineers to non-technical stakeholders.

• Knowledge of insurance, fintech, or B2B SaaS business models; experience with policy administration, underwriting, or actuarial concepts is highly regarded.

• Eagerness to engage directly with large clients and assist in problem-solving.

• Ability to maintain composure and professionalism during high-pressure situations and escalations.

• Active and empathetic listener who can accept customer frustrations and criticism without becoming defensive.

• Understands and adheres to discipline around scope; recognizes customer feedback and escalates appropriately without overcommitting or dismissing requests.

• Proven ability to handle multiple issues simultaneously across various product areas.

• Extensive experience in utilizing, developing, and debugging within a microservice architecture.

• A passion for technology and a commitment to learning, adapting, and mentoring in a dynamic environment.

• Comfortable navigating ambiguity and taking ownership of complex issues with incomplete information.

• Bachelor's Degree or equivalent experience (Computer Science degree preferred but not mandatory).

🏝️ Benefits

• Competitive salary and equity based on role.

• Policies and management that promote work/life balance, including flexible paid time off and parental leave programs.

• 100% premium coverage option for medical, dental, and vision insurance.

• Lifestyle stipend to enhance your physical, emotional, and financial well-being.

• Flexible work-from-home policy with options for remote work.

• Remote and WFH options available, along with a beautiful, modern office in Dallas’ Deep Ellum for those who prefer an office environment.

• Employee-led initiatives focused on diversity, equity, and inclusion.