Senior Technical Services Analyst

📋 Description

• Delivering technical assistance to ensure the smooth functioning of Solventum software and its interfaces.

• Aiding clients in resolving issues related to software applications, interfaces, and system configurations.

• Performing system health assessments.

• Handling escalations and working closely with senior resources and development teams.

• Spotting opportunities to optimize workflows and enhance support effectiveness.

• Facilitating process improvements by recording troubleshooting procedures, solutions, and best practices.

• Motivating the team and individual members to achieve objectives set by the Manager.

• Collaborating with Client Care, Development, and Product Owners.

⛳️ Requirements

• A Bachelor’s Degree or higher from an accredited institution AND four years of experience in Health Information, Client Services/Client Care, or IT.

• A High School Diploma/GED combined with eight years of experience in Health Information, Client Services/Client Care, or IT.

• Project Management Professional Certification (PMP) is preferred.

• Previous experience with IT service management tools (e.g., ServiceNow, Jira, or similar).

• Strong problem-solving skills, ability to manage non-supervisory teams, and excellent organizational capabilities.

• Proficient in MS Word, MS Excel, and MS PowerPoint.

• Familiarity with the healthcare industry and Health Information Systems environments.

• Legal authorization to work in the U.S. without sponsorship is required.

🏝️ Benefits

• Medical, Dental & Vision coverage.

• Health Savings Accounts.

• Flexible Spending Accounts for Health Care & Dependent Care.

• Disability Benefits.

• Life Insurance.

• Voluntary Benefits.

• Paid Absences.

• Retirement Benefits.