Senior Technical Project Manager – Customer Success

This is a fully remote position, open to applicants in Germany.

📋 Description

• Take ownership of the complete delivery process for SmartReports implementations across the EMEA region, from the initial discovery phase and solution design to configuration, integration, testing, go-live, and hypercare support.

• Collaborate and document the solution design in coordination with integration architects and engineers, addressing aspects such as integration architecture, interface decisions, and configuration options.

• Oversee technical workstreams with hospital IT, focusing on HL7/RIS/PACS integration topics, as well as network and security requirements, and deployment inquiries.

• Manage relationships with external technology and channel partners, ensuring timely delivery that relies on third-party inputs.

• Identify and escalate implementation challenges, generate comprehensive Engineering tickets, monitor their resolution, and keep customers updated.

• Act as the main point of contact for customers, facilitating status calls, managing agendas, taking minutes, and maintaining decision logs at the executive level.

• Ensure smooth transitions of implementations into operational phases through organized handovers to Customer Support, thorough documentation, and readiness checkpoints.

• Contribute to the internal knowledge base to ensure that implementation insights are shared and leveraged across various projects.

⛳️ Requirements

• A number of years of project management experience in delivering enterprise software or healthcare IT implementations.

• A Bachelor's or Master's degree in STEM, Business Informatics, IT, or a related field — or equivalent professional experience.

• Strong technical understanding of HL7 interfaces, RIS/PACS environments, and the constraints present in hospital IT.

• Capability to bridge communication between engineers and non-technical stakeholders.

• Established ability to manage multiple projects simultaneously and coordinate cross-functional stakeholders without formal authority.

• Strong documentation skills, including writing solution design documents, status updates, decision logs, and tickets.

• Excellent proficiency in English communication.

• Professional-level German language skills are highly preferred for the DACH customer base.

• Familiarity with medical/radiology terminology and clinical workflows is an advantage.

• Awareness of regulated environments, such as medical device software and GDPR compliance, is beneficial.

• Experience with Jira-based project delivery and phase-gate methodologies.

• Background in speech recognition, structured reporting, or AI-assisted clinical documentation is a plus.

• Project management certification (PMP, PRINCE2, or equivalent) is advantageous.

• Willingness to travel 10-15% of the time.

🏝️ Benefits

• 30 vacation days to support your recovery and maintain a healthy work-life balance.

• Wellpass: Access to gyms and wellness facilities throughout Germany.

• JobRad & JobTicket: Assistance for sustainable commuting options, including bicycle leasing and a EUR 17.45/month subsidy for the JobTicket.

• Training budget: An annual budget dedicated to your professional and personal development.

• Corporate Benefits: Access to a platform offering discounts on travel, electronics, fashion, and more.

• Flexibility: Options for flexible working hours and a remote work model (up to 100% within Germany) available.