Senior Technical Cloud Customer Success Engineer

This is a fully remote position, open to applicants in Germany.

📋 Description

• You possess excellent communication skills, are skilled in coordinating stakeholder alignment, and thrive in an independent, structured, and proactive work environment.

• Technical advisory: You assist customers in planning, successfully adopting, and utilizing cloud environments.

• Customer-facing troubleshooting & analysis: You document technical issues, prioritize them, analyze root causes, and devise solutions.

• Enablement & knowledge transfer: You organize and lead workshops, training sessions, and in-depth technical discussions.

• Demos & example environments: You produce reproducible reference setups.

• Collaboration with partners: You conduct regular sync meetings, participate in customer discussions, and coordinate requirements and technical matters.

• Proactive topic proposals & community/content: You actively propose topics and create related content.

• Feedback into Product & Engineering: You gather customer insights, identify patterns and trends, and report them back to the team in a systematic manner.

• Monitoring market and technology trends: You identify relevant developments and determine appropriate subsequent actions.

⛳️ Requirements

• You have substantial hands-on experience with cloud and cloud-native technologies, particularly with Open Telekom Cloud or OpenStack.

• You possess a strong understanding of system design and architecture.

• You have a solid grasp of Kubernetes and its common components/patterns.

• You are experienced with Infrastructure as Code (e.g., Terraform) and deployment tools (e.g., Helm).

• Familiarity with GitOps (Argo CD / Flux) is an advantage.

• You can articulate complex technical subjects in a clear and structured manner.

• You have excellent German and English language skills (minimum C1 level).

🏝️ Benefits

• Professional software development and architecture.

• Flat hierarchies and agile mindsets & ways of working.

• Home office / flexible workplace (including high-quality home office equipment).

• Tech talks & paid training (including language courses).

• Regular company events, workshops, and team activities.

• 30 days of vacation, Christmas & New Year’s Eve off, plus additional educational days.

• Mobility support (BahnCard 50 + company bike program).

• Family packages (e.g., subsidy for daycare expenses).

• Well-being offerings (yoga classes + fitness & wellness benefits via Wellpass).