Senior Technical Architect

This is a fully remote position, open to applicants in Brazil.

📋 Description

• Create and execute scalable, secure, and high-performance Salesforce solutions.

• Establish technical architecture, integration patterns, data models, and development standards.

• Deliver technical leadership and architectural direction to Salesforce development teams.

• Perform architecture evaluations, code reviews, and technical design assessments.

• Ensure compliance with Salesforce best practices, security protocols, and platform governor limits.

• Design, configure, deploy, and enhance Salesforce Agentforce AI agents.

• Develop autonomous and assisted AI agent solutions for customer service, sales, and business operations.

• Configure topics, actions, instructions, and workflows for Agentforce.

• Integrate Agentforce with Salesforce Flow, Apex, APIs, and external enterprise systems.

• Execute agent grounding strategies utilizing Salesforce Data Cloud/Data 360, knowledge articles, and enterprise data sources.

• Create frameworks for agent testing, monitoring, security, and governance.

• Collaborate with prompt engineering, Salesforce Prompt Builder, and Einstein Trust Layer capabilities.

• Identify opportunities for enhancing business processes through AI-driven automation.

• Design integrations utilizing MuleSoft, middleware platforms, and event-driven architecture.

• Work across Sales Cloud, Service Cloud, and other pertinent Salesforce products.

• Establish CI/CD, DevOps, release management, and deployment best practices.

• Resolve complex technical and performance challenges.

⛳️ Requirements

• A minimum of 5 years of hands-on experience in Salesforce development, implementation, and architecture.

• At least 1 year of practical experience with Salesforce Agentforce implementation (mandatory).

• Demonstrated experience in architecting and deploying Agentforce-powered AI agents within real-world business settings.

• Strong expertise in Apex, Lightning Web Components (LWC), Salesforce Flow, SOQL, and Salesforce APIs.

• Experience with Salesforce Sales Cloud and Service Cloud.

• Comprehensive understanding of Salesforce security architecture, sharing models, and data governance.

• Proven experience in designing enterprise integrations and API-based architectures.

• Familiarity with Salesforce Data Cloud/Data 360, Prompt Builder, and Einstein Trust Layer.

• Experience in technical solution design, architecture documentation, and stakeholder communication.

• Ability to independently lead technical discussions and guide development teams.

• Preferred: Salesforce Certified Application Architect or System Architect.

• Preferred: Salesforce Certified Agentforce Specialist or equivalent current Agentforce certification.

• Preferred: Salesforce Certified Platform Developer I/II.

• Preferred: Experience with MuleSoft and enterprise integration frameworks.

• Preferred: Experience in implementing generative AI, LLM-based solutions, and retrieval-augmented generation (RAG).

• Preferred: Knowledge of multi-agent orchestration, AI governance, and responsible AI practices.

• Preferred: Experience working in Agile/Scrum delivery environments.

🏝️ Benefits

• Benefits and resources that support balance and wellbeing.

• AI agents designed to enhance employee impact.

• Reasonable accommodation support during the application and recruitment process.