Senior Technical Account Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee intricate, high-value global accounts, advising on multi-product strategies and facilitating integrations within multi-vendor settings.

• Enhance delivery frameworks and guarantee operational preparedness, establishing a benchmark for proactive team engagement.

• Serve as a discerning advocate, balancing client requirements with the internal roadmap to ensure clients feel acknowledged while sustaining a viable partnership.

• Actively contribute to the development and testing of innovative AI-driven tools, providing essential feedback loops to ensure AI-generated insights meet enterprise standards.

• Function as a Cluster Lead and mentor, creating training materials, eliminating obstacles for colleagues, and offering hands-on assistance during critical escalations.

• Spearhead internal initiatives to boost team efficiency, operational uniformity, and technical preparedness.

• Represent Ping Identity at regional events and influence Engineering and Product teams cross-functionally to enhance the customer experience.

⛳️ Requirements

• A minimum of 7+ years in an enterprise customer-facing role such as Technical Account Management, Customer Success, Sales Engineering, or Professional Services, with a demonstrated history of managing complex global enterprise accounts.

• Extensive knowledge of the cybersecurity field, encompassing Zero Trust architectures, secure cloud implementations, and the integration of identity within broader security frameworks.

• Proficient in leveraging AI productivity tools as a catalyst for enhancing operational efficiency, simplifying troubleshooting, and improving intricate customer reporting.

• In-depth expertise in Identity Management, Access Management, and Federation within multi-vendor ecosystems.

• Proven capability to convert complex business needs into operational technical strategies for executive (VP/C-level) audiences.

• Strong mentorship and leadership abilities, with a track record of fostering the professional development of colleagues.

• High technical integrity and the capability to manage sensitive, high-pressure escalations involving executive stakeholders.

🏝️ Benefits

• Generous PTO & Holiday Schedule

• Parental Leave

• Progressive Healthcare Options

• Retirement Programs

• Opportunity for Education Reimbursement

• Commuter Offset (Specific locations)