Technical Account Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Focus on managing technical accounts for Rentokil's premier customer portfolio.

• Serve as a liaison between clients and local Rentokil branches, delivering technical support and solutions.

• Actively monitor service performance in relation to KPIs.

• Collaborate with operational leaders and National Accounts to resolve issues and ensure performance standards are achieved.

• Initiate technical enhancements to protocols and service delivery processes aimed at boosting customer retention.

• Provide necessary data (trackers) to assigned customers on a national level.

• Mitigate risk and infestation concerns for clients and all accounts managed by the Technical Account Manager.

• Participate in customer review meetings, generating and presenting management information.

• Conduct monthly quality assurance quotas and support audit excellence.

• Coordinate with Technical Service Managers (TSMs) and operations teams to ensure awareness of conditions.

• Assist sales in promoting innovative solutions to premium retail clients.

• Travel up to 60% to various field and customer locations.

⛳️ Requirements

• A bachelor's degree in biological science, entomology, or a related field is preferred, though not mandatory.

• Associate Certified Entomologist (A.C.E) or Board Certified Entomologist (B.C.E) credentials are preferred (or the ability to obtain one within 6 months of starting the role).

• A minimum of 5 years of relevant experience in structural pest management is necessary.

• Strong skills in project management.

• Excellent change management abilities.

• Proficient in building relationships both internally and externally.

• Effective written and verbal communication skills, including the capacity to deliver formal presentations.

• Strong analytical and problem-solving capabilities.

🏝️ Benefits

• Start Day 1 for Full-Time Colleagues - No Waiting Period!

• Opportunities for professional and personal development.

• Multiple pathways to advance your career.

• Access to training and development programs.

• Tuition reimbursement benefits for full-time colleagues.

• Comprehensive health benefits including Medical, Dental, Vision, Disability, and Life Insurance, among others.

• 401(k) retirement plan with company-matching contributions.

• Paid vacation days and sick leave.

• Company-paid holidays and floating holidays.

• A company culture that emphasizes health, safety, and flexibility.