
Senior Systems Analyst
Posted 21 hours ago

Posted 21 hours ago
This is a fully remote position, open to applicants in Brazil.
• Manage and support the Salesforce CRM, including troubleshooting, enhancements, access control, and system integrations;
• Collaborate with various business units to collect, analyze, and detail requirements, effectively translating functional requests into technical solutions;
• Lead the implementation of solutions from planning through technical delivery, utilizing either internal resources or partner vendors;
• Create and implement new solutions aimed at process automation and ongoing platform enhancement;
• Design solutions and business architectures that are integrated with the Salesforce ecosystem;
• Serve as a liaison between user teams, technical teams, and external partners, ensuring a clear understanding and execution of requirements;
• Track and analyze indicators and KPIs to ensure that implemented solutions meet business objectives;
• Facilitate alignment, refinement, and demonstration meetings for stakeholders;
• Ensure adherence to CRM best practices, fostering scalability, governance, and strategic alignment;
• Manage projects and requests from initial briefing through post-Go Live, supporting analysis, validation, and optimization of deliverables;
• Contribute to system integrations and the evolution of Salesforce-supported processes;
• Stay informed about new features, trends, and best practices associated with the Salesforce platform;
• Bachelor’s degree completed or currently pursuing in a technology-related discipline;
• Demonstrable experience with Salesforce, particularly in Sales Cloud and/or Service Cloud;
• Experience in gathering and analyzing requirements in collaboration with business areas;
• Proven experience working at the intersection of business and technology;
• Proficiency in Flow Builder, Validation Rules (VRs), and process automation within Salesforce;
• Background in system integrations and CRM-related business processes;
• Familiarity with agile methodologies, backlog management, and request prioritization;
• Competence in creating and maintaining objects, page layouts, native reports, and Salesforce configurations;
• Meal allowance / food voucher;
• Flexible schedules and work arrangements (for Remote positions);
• Transportation voucher (for Hybrid or On-site positions);
• Profit-sharing (PLR);
• Multi-benefits: flexible benefit via Flash Card for personal use;
• Gympass / Wellhub;
• Psicologia Viva (online platform for consultations with psychologists and nutritionists);
• Health and dental coverage;
• Life insurance;
• Extended parental leave (up to 6 months for mothers and 20 days for fathers);
• Rede D'Or: support and essential information for maternal and infant health through a network of accredited nurses;
• Partnership with your local SESC (varied programming in education, health, culture, leisure, and assistance);
• Birthday Day Off (one day off to celebrate your birthday or during your birthday month);
• Access to a platform with various courses to enhance your knowledge (UCA);
• Language academy (AIA);
• Leadership development program;
• Mentoring for Women at Afya (MMA);
• Discount on undergraduate and graduate courses at Afya's educational units.
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