Senior Systems Analyst

This is a fully remote position, open to applicants in Brazil.

📋 Description

• Manage and support the Salesforce CRM, including troubleshooting, enhancements, access control, and system integrations;

• Collaborate with various business units to collect, analyze, and detail requirements, effectively translating functional requests into technical solutions;

• Lead the implementation of solutions from planning through technical delivery, utilizing either internal resources or partner vendors;

• Create and implement new solutions aimed at process automation and ongoing platform enhancement;

• Design solutions and business architectures that are integrated with the Salesforce ecosystem;

• Serve as a liaison between user teams, technical teams, and external partners, ensuring a clear understanding and execution of requirements;

• Track and analyze indicators and KPIs to ensure that implemented solutions meet business objectives;

• Facilitate alignment, refinement, and demonstration meetings for stakeholders;

• Ensure adherence to CRM best practices, fostering scalability, governance, and strategic alignment;

• Manage projects and requests from initial briefing through post-Go Live, supporting analysis, validation, and optimization of deliverables;

• Contribute to system integrations and the evolution of Salesforce-supported processes;

• Stay informed about new features, trends, and best practices associated with the Salesforce platform;

⛳️ Requirements

• Bachelor’s degree completed or currently pursuing in a technology-related discipline;

• Demonstrable experience with Salesforce, particularly in Sales Cloud and/or Service Cloud;

• Experience in gathering and analyzing requirements in collaboration with business areas;

• Proven experience working at the intersection of business and technology;

• Proficiency in Flow Builder, Validation Rules (VRs), and process automation within Salesforce;

• Background in system integrations and CRM-related business processes;

• Familiarity with agile methodologies, backlog management, and request prioritization;

• Competence in creating and maintaining objects, page layouts, native reports, and Salesforce configurations;

🏝️ Benefits

• Meal allowance / food voucher;

• Flexible schedules and work arrangements (for Remote positions);

• Transportation voucher (for Hybrid or On-site positions);

• Profit-sharing (PLR);

• Multi-benefits: flexible benefit via Flash Card for personal use;

• Gympass / Wellhub;

• Psicologia Viva (online platform for consultations with psychologists and nutritionists);

• Health and dental coverage;

• Life insurance;

• Extended parental leave (up to 6 months for mothers and 20 days for fathers);

• Rede D'Or: support and essential information for maternal and infant health through a network of accredited nurses;

• Partnership with your local SESC (varied programming in education, health, culture, leisure, and assistance);

• Birthday Day Off (one day off to celebrate your birthday or during your birthday month);

• Access to a platform with various courses to enhance your knowledge (UCA);

• Language academy (AIA);

• Leadership development program;

• Mentoring for Women at Afya (MMA);

• Discount on undergraduate and graduate courses at Afya's educational units.