Senior Support Engineer, VMware

This is a fully remote position, open to applicants in Australia.

📋 Description

• Deliver outstanding remote support for vital VMware components.

• Assess intricate customer challenges through systematic troubleshooting, leveraging in-depth knowledge of VMware functionality, and formulate a plan of action for resolution.

• Offer hands-on support to end users via remote client access or collaborative web sessions.

• Reproduce reported issues as necessary for effective troubleshooting.

• Guide end users on application features and capabilities.

• Meticulously document resolutions, testing outcomes, and approvals.

• Work collaboratively with colleagues in a virtual team setting.

⛳️ Requirements

• Over 10 years of experience with VMware technologies across its entire ecosystem.

• Technical and functional expertise with a strong grasp of vSphere, vCenter, vSAN, NSX, SRM, and Aria Suite components.

• Proficient in VMware, including comprehensive life-cycle implementation, configuration, and administration.

• Understanding of VMware maintenance/patching processes and architecture.

• Excellent verbal and written communication skills in English are essential.

• A strong commitment to customer support and the capability to foster long-term, successful client relationships.

• Bachelor’s Degree in Computer Science or a related field, or equivalent experience.

• Fluent in both English and Japanese.

🏝️ Benefits

• Competitive compensation, bonuses, and benefits that align with the skills of our top-performing team members.

• 24x7x365 on-call support rotation.