Customer Support – Loan Analyst

This is a fully remote position, open to applicants in United States.

📋 Description

• Responds to, assesses, and prioritizes service requests received through various channels such as phone, voicemail, and email, specifically focusing on banking software support.

• Records and monitors all requests utilizing the company's customer management tracking system, including detailing all actions taken to resolve issues.

• Aids in the rollout of new software versions for applications that support banking operations.

• Captures resolutions in a centralized repository for knowledge sharing both internally and with clients.

• Engages in bank conversion, merger, and acquisition teams as necessary.

• Supports Major Projects and Initiatives as assigned.

• Takes part in assessments, project planning, and client meetings.

• Collaborates with third-party vendors on behalf of clients.

• Analyzes and assesses service requests to identify trends and provide recommendations.

⛳️ Requirements

• A Bachelor’s degree is required, or a High School Diploma or General Education Degree (GED) accompanied by equivalent work experience.

• A minimum of three (3) years of prior experience in the banking or financial sector is preferred.

• At least three (3) years of prior experience in direct client support is desired.

• Previous experience with Fiserv Premier Loan Core banking software is preferred.

🏝️ Benefits

• Comprehensive health insurance plans.

• Retirement savings options with company matching.

• Opportunities for professional development and training.

• Flexible work schedules and remote work options.