Teamlead Technical Support

This is a fully remote position, open to applicants in Czechia.

📋 Description

• Lead, mentor, and motivate your team to tackle the most challenging customer issues.

• Serve as the primary escalation point for significant technical challenges and urgent cases.

• Collaborate with product, engineering, and IT teams to ensure efficient operations and align objectives.

• Streamline processes, achieve SLA targets, and provide a flawless customer experience.

• Foster a culture of learning by promoting documentation and the development of technical skills.

⛳️ Requirements

• Practical experience with Linux systems, cloud services (AWS, Azure), and virtualization technologies.

• Demonstrated leadership in a technical support or customer-facing position.

• Excellent troubleshooting abilities and the capacity to clarify complex issues for others.

• Empathy and communication skills that distinguish you in managing escalations or mentoring your team.

• A strong enthusiasm for problem-solving, teamwork, and ensuring customer success.

🏝️ Benefits

• Work in a way that suits your lifestyle – Remote or hybrid arrangements with flexible hours for a balanced work-life and the same technical setup at home as in the office.

• Experience true freedom – Workation opportunities throughout the EU and at our summer office in Mallorca.

• Stay active and healthy – Access to the MultiSport Card and a variety of fitness and wellness facilities.

• Enjoy exclusive benefits – Attractive discounts on a wide array of products and services through our corporate benefits program.

• Recharge your energy – 30 days of vacation plus extra days off on Christmas Eve and New Year’s Eve.

• Take care of what matters – Meal vouchers to assist with your daily needs.

• Feel supported when it matters – Additional sick pay for your peace of mind.

• Give back – An extra day off to participate in social activities through our Volunteer Day.

• Make a difference – Take initiative and bring your ideas to life with genuine creative freedom.

• Keep growing – Opportunities for professional and personal development in an innovative tech environment.

• Feel at ease in your workplace – Modern, conveniently situated offices across our European locations.

• Be part of a diverse team – Work in an international setting enriched by diversity.

• Create unforgettable experiences – Company events and team activities that will leave lasting memories.