Senior Support Engineer, Tier 3 – GWS, M365 Essential8

This is a fully remote position, open to applicants in Philippines.

📋 Description

• You will be the type of individual who:

• You bring the following to the role:

• You confidently make recommendations and stand firmly behind them.

• You identify and rectify misassigned tickets without needing to be prompted.

• You can articulate MFA to a CEO using relatable analogies instead of technical jargon.

• You produce documentation that is genuinely useful to others.

• You have utilized AI tools to enhance your efficiency and understand their limitations.

• Take complete ownership of technical project execution, including server migrations, cloud deployments (Azure), network configurations, VoIP, Microsoft 365, and Google Workspace implementations from initial discovery to client sign-off.

• Facilitate discovery meetings, gather client requirements, evaluate the current environment, and generate a clear, jargon-free scope of work and project proposal for the project manager.

• Make clear-cut technical recommendations, weighing cloud versus on-prem solutions, licensing, vendor selection, and support them with strong rationale instead of ambiguity.

• Collaborate with on-site technicians, vendors, and internal team members to ensure timely and scoped project execution.

• Conduct testing and validation before go-live, manage the cutover, and ensure clients undergo a smooth transition.

• Serve as the Tier 3 escalation point for intricate technical challenges.

• Administer and enhance Google Workspace and Microsoft 365 environments, focusing on security and compliance.

• Implement and uphold cybersecurity measures: EDR/XDR solutions (e.g., SentinelOne), Email security (e.g., Proofpoint), Server hardening (both cloud and on-prem).

• Lead security and compliance projects aligned with Australian Essential 8, SMB1001, and NIST CSF.

• Oversee and configure the MSP tool stack, including Autotask, Datto RMM, SentinelOne, Proofpoint, Blackpoint, Exclaimer, CloudRadial, Keeper, Unifi Controller & NVRs, etc.

• Support project execution: migrations, deployments, and security improvements.

• Mentor junior engineers and contribute to the development of the knowledge base.

⛳️ Requirements

• 10+ years of experience in IT, with a minimum of 5 years in a Managed Service Provider setting.

• Proven track record in leading technical project implementations from start to finish — not merely being one of the contributors.

• Advanced hands-on expertise in Google Workspace administration, including security, compliance, and complex migrations.

• Advanced hands-on expertise in Microsoft 365 administration, covering Exchange, Intune, Azure AD, SharePoint, and security/compliance tools.

• Strong foundational knowledge in cybersecurity: EDR/XDR, MFA, email filtering, vulnerability management, and server hardening.

• Advanced experience with multi-vendor networking and virtual networks across Azure, GCP, and AWS.

• Familiarity with Security Frameworks: Experience in implementing Essential 8, SMB1001, and/or NIST CSF.

• Preferred Certifications: Microsoft 365 Certified: Administrator Expert.

• Additional advantageous certifications: Google Workspace Administrator, CompTIA Security+, Network+, or ITIL Foundation, CISSP or similar security certifications.

🏝️ Benefits

• HMO, Dental, and Life Insurance for you and one free dependent from day one (with the option to enroll additional dependents).

• Paid Leaves: Birthday, Vacation, Medical, and Maternity (up to 6 Vacation Leaves are convertible to cash on your anniversary).

• Employee Engagement Activities: Year-End Party, Family Day, Team Building, and more!