Senior Support Engineer

This is a fully remote position, open to applicants in Colombia.

📋 Description

• Address intricate technical challenges across MACH platforms.

• Serve as the main technical liaison for designated customers.

• Actively oversee customer environments to identify potential risks.

• Assist with onboarding, integration, and continuous optimization efforts.

• Collaborate closely with Product & R&D teams to escalate and resolve issues.

• Foster robust relationships with customer technical and operational teams.

⛳️ Requirements

• Over 5 years of experience in technical support, operations, or customer-facing engineering roles.

• Background in telecom, SaaS, or platform-oriented solutions.

• Comprehensive knowledge of networking, integrations, APIs, or data processing systems.

• Experience working with enterprise customers in complex environments.

• Several years of experience in the Roaming industry, including familiarity with GSMA & TADIG / BCE.

• Understanding of the Roaming wholesale process from CDR to settlement.

🏝️ Benefits

• Health insurance.

• Retirement plans.

• Paid time off.

• Flexible work arrangements.

• Opportunities for professional development.