Senior Support Engineer

This is a fully remote position, open to applicants in Japan.

📋 Description

• Address intricate customer challenges through systematic troubleshooting utilizing expert knowledge of SAP applications functionality and technology.

• Deliver L4-level support for SAP PI/PO and CPI environments.

• Evaluate, troubleshoot, and rectify interface failures, performance problems, and data discrepancies.

• Support and manage integrations between SAP ECC / S/4HANA, SAP Cloud applications, and external systems.

• Engage with SAP CPI iFlows, adapters, and monitoring tasks.

• Conduct comprehensive end-to-end interface assessments.

• Create and refine ABAP-based integrations.

• Manage incident, problem, and advisory cases in accordance with SLA.

• Take part in customer calls and root cause analysis discussions.

• Offer mentorship and support to junior engineers.

• Ensure thorough documentation of solutions, root cause analysis, and best practices.

⛳️ Requirements

• Bachelor's Degree in Computer Science or a related field, or equivalent experience.

• Over 10 years of extensive SAP experience.

• More than 10 years of practical experience with SAP PI/PO and Fiori/ABAP.

• Strong hands-on expertise in SAP PI/PO: Architecture (dual-stack & single-stack).

• Significant experience with SAP CPI: iFlow development and support.

• Proficient ABAP debugging skills, particularly for integration scenarios.

• Familiarity with IDocs, RFCs, ABAP Proxies, BAPIs.

• Ability to analyze backend dumps and performance challenges.

• Knowledge of OData services and SAP Gateway.

• Skill in troubleshooting Fiori-related integration challenges.

• Exceptional problem-solving and analytical abilities.

• Proficient in English communication; additional languages are a plus.

🏝️ Benefits

• Competitive salary.

• Comprehensive compensation and benefits package.

• Opportunities for professional development.

• Flexible working hours.

• Remote work options.