Senior Support Engineer

This is a fully remote position, open to applicants in India.

📋 Description

• Take charge of the support queue and methodically address tickets to ensure customer success

• Identify customer issues and address the underlying causes rather than just the symptoms

• Replicate customer issues within their unique environments

• Propose pull requests for bug fixes and enhancements as necessary

• Serve as the technical representative for customers when communicating with the engineering team

⛳️ Requirements

• In-depth technical knowledge and substantial familiarity with the LiteLLM product interface

• Passionate about customers and committed to their success with the product

• Dedicated to uncovering root causes instead of just applying temporary fixes

• Metrics-oriented and diligent, prepared to handle a high volume of support tickets

• Strong inclination towards thoroughly understanding issues

🏝️ Benefits

• Dynamic growth environment with significant technical responsibility

• Competitive salary