Senior Support Engineer

This is a fully remote position, open to applicants in Brazil.

📋 Description

• Manage the support queue and effectively resolve tickets to ensure customer success.

• Identify customer issues and address the underlying causes, rather than just the symptoms.

• Replicate customer issues within their specific environments.

• Submit pull requests for necessary bug fixes and enhancements.

• Serve as the technical advocate for customers in discussions with engineering.

⛳️ Requirements

• Possess technical expertise and strong familiarity with the LiteLLM product surface.

• Passionate about customer success and dedicated to helping them thrive with the product.

• Committed to identifying root causes instead of merely applying temporary fixes.

• Metrics-oriented and diligent, prepared to handle a substantial volume of tickets.

• Strong inclination towards gaining a deep understanding of problems.

🏝️ Benefits

• Dynamic growth environment with significant technical ownership.