Senior STD Case Manager

This is a fully remote position, open to applicants in Canada.

📋 Description

• Act as the primary support for the Supervisor in change management, initiative implementations, team meeting discussions, and process improvements.

• Function as the subject matter expert regarding the claims process, encompassing benefit calculations, WEBS entries and corrections, as well as DMS documentation.

• Assist the Supervisor in conducting quality control assessments and approvals for claim determinations.

• Utilize governance and metrics reporting, client feedback, and file evaluations to assess staff performance.

• Engage in recruitment efforts and aid in training new employees.

• Create new policies and procedures while enhancing existing ones.

• Work alongside the Training team to execute and oversee new processes.

• Coordinate with other departments on process or procedural matters that impact multiple teams.

• Address client issues, recognize trends, and suggest improvements to Claims Leadership.

• Act as a vital resource for clients and partners regarding file or process inquiries.

• Mentor team members on resolution strategies and assess escalation requirements.

• Represent the Claims team and DMI in client and partner meetings.

• Manage a relatively smaller caseload of Short-Term Disability files.

• Collaborate with internal teams to maintain consistency in organizational processes.

⛳️ Requirements

• Bachelor’s degree in a relevant area, such as Business Administration or Human Resources, or equivalent experience.

• At least 3 years of experience in Disability Case Management, particularly focusing on Short-Term Disability.

• In-depth knowledge of disability legislation, industry best practices, and case management standards.

• Exceptional communication and interpersonal abilities.

• Proficient in coaching and effectively supporting team members.

• Ability to operate within DMI’s core business hours.

• Collaborative leadership skills.

• Competence in data analysis and trend identification.

• Capability in process improvement and change management.

• Client-focused problem-solving abilities.

• Proficient in handling sensitive issues with professionalism.

🏝️ Benefits

• Generous paid time off, including a minimum of 3 weeks’ vacation.

• 26 long weekends annually through the Happy Friday program.

• Flexible work options, including remote and hybrid schedules.

• Extended health and dental benefits.

• RRSP matching.

• Comprehensive wellness and mental health resources.

• Clear career advancement paths.

• Ongoing skill development opportunities.

• Leaders dedicated to supporting long-term growth.

• An inclusive, safe, and respectful workplace.

• Accommodations provided during any stage of the hiring process.