Senior Staff Technical Product Manager, Conversational AI

atServiceNowRemoteUS flagCaliforniaFull-timeTechnical Product Manager (TPM)Senior$171.9k – $300.8k/year

Posted Oct 30

This is a fully remote position, open to applicants in California.

πŸ“‹ Description

β€’ Take charge of the strategy and execution of AI-driven product experiences.

β€’ Establish the product roadmap and framework for prioritization.

β€’ Utilize product analytics, experimentation, and usage data for informed prioritization.

β€’ Create strategy, requirements, and prioritization documents for senior stakeholders and engineering leaders.

β€’ Coordinate with engineering, data science, product teams, and senior stakeholders to align on shared priorities without direct authority.

β€’ Guide junior product managers to enhance the team's execution capabilities and technical standards.

β€’ Boost agent productivity and influence the development of the AI portfolio.

β€’ Manage conflicting priorities and drive outcomes across functions.


⛳️ Requirements

β€’ Over 12 years of experience in product management (144+ months).

β€’ Recent, hands-on experience in delivering AI or data-driven products at a significant scale.

β€’ Experience in leveraging or critically assessing the integration of AI into work processes, decision-making, or problem-solving.

β€’ Strong analytical skills with the ability to prioritize using product analytics and experimentation, demonstrating measurable business impact.

β€’ Capability to produce clear, senior-level strategy, requirements, and prioritization documents.

β€’ Excellent skills in stakeholder management, influencing, and negotiation.

β€’ Outstanding verbal and written communication abilities.

β€’ Proven track record with specific, verifiable examples of AI products launched, trade-offs managed, and results achieved.

β€’ Strong technical understanding and the ability to engage deeply with engineering teams regarding architecture and feasibility considerations.

β€’ Experience in mentoring or informally guiding junior product managers is an advantage.


🏝️ Benefits

β€’ Equity (when applicable).

β€’ Variable/incentive compensation.

β€’ Health plans.

β€’ Flexible spending accounts.

β€’ 401(k) Plan with company match.

β€’ Employee Stock Purchase Plan (ESPP).

β€’ Matching donations.

β€’ Flexible time away plan.

β€’ Family leave programs.

β€’ Flexible work persona.

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