Senior Staff Enterprise Integration Architect

This is a fully remote position, open to applicants in California, +2 more states.

📋 Description

• Lead the design and implementation of enterprise integration solutions across internal services, enterprise applications, and third-party SaaS platforms.

• Develop future-state integration architecture visions and articulate them clearly through both verbal communication and documentation.

• Oversee delivery and ensure that implementations are in line with architectural and solution choices.

• Evaluate and authorize system designs and code submissions to maintain quality and ensure extensible system-level designs.

• Build, test, and deploy solutions for critical or high-risk tasks as necessary.

• Identify risks associated with integration and system changes, providing visibility and options for mitigation.

• Develop and implement the integration framework and enterprise action layer strategy utilizing APIs, events, MCP, and A2A protocols.

• Create reusable components, API contracts, error-handling patterns, runtime standards, and AWS-based CI/CD automation pipelines.

• Establish governance standards, controls, architecture decision records, API/MCP/event design reviews, and security frameworks for AI interactions.

• Assess, pilot, and promote the adoption of MCP, A2A, agentic workflows, observability, error handling, and AI ecosystem standards.

• Develop proofs of concept for agentic integration patterns, context graphs, and AI capabilities.

• Collaborate with application teams, data and AI streams, product owners, data engineers, enterprise architects, and business domain leaders.

• Advocate for standardized integration/AI tools and protocol-driven, contextual integration methods.

• Design end-to-end integrations across sources, connectors, orchestration, transport, and target systems using domain-driven design and API-led strategies.

• Choose solutions from Workato, Fivetran ETL, streaming, and AWS based on business and technical requirements.

• Generate high-level and low-level technical designs utilizing AWS, Workato, Fivetran, CRM, and ERP technologies.

• Specify and enforce requirements for scalability, resiliency, availability, and performance.

• Ensure compliance with ITGC, SOX, HIPAA, and DSCSA governance frameworks and architecture review boards.

• Design integration architectures that are event-driven, REST-based, and GraphQL-based.

⛳️ Requirements

• 8+ years of experience in integration architecture/engineering, integration solution development, or enterprise integrations.

• 10+ years of practical engineering experience and leadership in cloud technologies and back-end programming languages.

• 5+ years of experience in building and managing data pipelines/ETL using Fivetran, DBT, or similar tools.

• Demonstrated experience in designing API-led and event-driven architectures.

• AWS Certifications for development and architecture are required.

• Hands-on proficiency with at least one major integration platform such as Workato, MuleSoft, Boomi, or equivalents.

• Comprehensive engineering skills across cloud infrastructure and application development.

• In-depth knowledge of AWS-native services, including AWS Lambda, AWS Step Functions, API Gateway, EventBridge, SQS, SNS, S3, DynamoDB, and CloudWatch.

• Back-end programming experience in Java, Python, and NodeJS.

• Practical expertise in constructing real-time data streaming architectures.

• Familiarity with modern integration paradigms like MCP and agent-to-agent frameworks.

• Capability to design and build integrations between internal systems, third-party SaaS platforms, and suppliers.

• Knowledge of CRM, Billing, Ordering, Entitlement, Usage, and Financial system integrations is a plus.

• Experience with the Workato platform, or comparable iPaaS experience, is preferred.

• Understanding of AI-enabled integration or intelligent automation is preferred.

• Relevant certifications such as Workato, Salesforce, Snowflake, or architecture frameworks are preferred.

🏝️ Benefits

• Bonus eligibility.

• Benefits eligibility.

• Related incentives.

• Hybrid work model with flexibility to work remotely part of the week.

• Opportunities for in-person collaboration, connection, and learning at Zendesk offices.

• Reasonable accommodations for applicants with disabilities and disabled veterans.