Senior Specialist, Workforce Management – Scheduler

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Generation of schedules and analysis of staffing

• Coordination of Staffing Calls

• Management of schedules

• Utilization and maintenance of workforce scheduling tools

• Analysis of trends

• Oversight of agent leave management

• Auditing of Avaya skill sets

⛳️ Requirements

• Bachelor's Degree in Business Administration, Accounting, Finance, Mathematics, or relevant professional experience

• 2-4 years of experience may be considered a valid substitute for the educational requirement

• Familiarity with various scheduling software (e.g., Verint, eWFM, IEX, Genesys)

🏝️ Benefits

• Health insurance

• Retirement plans

• Paid time off

• Flexible work arrangements

• Opportunities for professional development