Senior Specialist, Sales Support

This is a fully remote position, open to applicants in India.

📋 Description

• Manage incoming and outgoing calls, emails, and chats from real estate agents regarding their Equator accounts, password resets, and technical concerns - these are warm leads, so no cold calling is involved.

• Promote additional value by upselling real estate agents' existing memberships for receiving qualified leads on property listings.

• Deliver outstanding customer service by addressing inquiries efficiently and in a timely manner.

• Troubleshoot and resolve any technical issues associated with the Equator platform.

• Conduct product demonstrations to highlight the advantages of Equator's services.

• Keep precise customer records and update information within the CRM system.

• Work alongside the sales team to pinpoint potential upselling opportunities.

• Assist in crafting and executing sales strategies aimed at enhancing customer retention.

• Generate and qualify new leads.

• Compile and present regular reports on customer interactions, sales activities, and performance metrics.

• Remain informed about industry trends, competitor offerings, and updates to Equator's products.

• Engage in ongoing training to improve product knowledge and customer service expertise.

⛳️ Requirements

• A graduate degree with over 3 years of experience in a sales support role, preferably within the Mortgage Domain.

• Proficient in utilizing software applications.

🏝️ Benefits

• Comprehensive training and professional development opportunities.

• Supportive work environment that encourages growth and collaboration.

• Competitive compensation and benefits package.