Senior Specialist, Order Management Systems and Processes

This is a fully remote position, open to applicants in Massachusetts.

📋 Description

• Oversee the daily operations and functionality of order-to-cash systems.

• Recognize and execute process improvements to enhance efficiency, minimize errors, and elevate both customer and provider experiences.

• Collaborate with third-party software vendors and internal technical teams to support OTC systems, integrations, and enhancements.

• Maintain standard operating procedures (SOPs), service level agreements (SLAs), and controls to ensure consistent execution and adherence to regulatory compliance (GDP, SOX, and relevant requirements).

• Guide the resolution of complex order issues by working across teams to pinpoint root causes and implement corrective measures.

• Integrate feedback from customers and internal stakeholders to refine workflows and enhance user platform reliability.

• Collaborate closely with Finance, Supply Chain, Commercial, and IT teams to ensure alignment in order processing, billing, and revenue recognition activities.

• Monitor and communicate operational performance, risks, and opportunities for improvement to leadership.

• Assist with new product launches, system updates, and process changes to ensure preparedness and seamless execution.

• Cultivate accountability and a culture of continuous improvement.

⛳️ Requirements

• 5-7+ years of experience in order management, OTC operations, or related systems.

• Strong comprehension of order-to-cash processes, encompassing order entry, billing, and revenue implications.

• Experience with enterprise systems (e.g., SAP S/4HANA, ordering platforms, integrations, etc.).

• Practical experience in supporting or enhancing SAP OTC modules (order processing, billing, invoicing).

• Project Management experience in managing deliverables, identifying risks, and aligning objectives with organizational goals.

• Experience in managing timelines, dependencies, and cross-functional deliverables in system or process initiatives.

• Capability to analyze operational data and drive informed process enhancements.

• Proficiency in analytics tools (Power BI, Excel, SAP reporting) for trend identification and decision-making.

• Demonstrated experience in collaborating across business and technical teams.

• Familiarity with regulatory and compliance frameworks (e.g., GDP, SOX).

🏝️ Benefits

• Comprehensive health benefits package including medical, prescription drug, dental, and vision coverage.

• Life and disability benefits.

• Pre-tax accounts.

• 401(k) with company contribution.

• Generous time off package including paid vacation, holidays, sick days, and paid parental leave.