Senior Specialist, Knowledge Management

This is a fully remote position, open to applicants in United States.

📋 Description

• Perform a systematic evaluation of the T&S knowledge landscape.

• Establish the foundational structure of the knowledge system.

• Create and execute frameworks that ensure coherence within the knowledge base across various teams.

• Keep a dependency map of T&S knowledge up to date.

• Develop and implement structured approaches to extract undocumented knowledge from seasoned team members.

• Facilitate active feedback from the frontline to documentation owners.

• Ensure the knowledge base remains a dynamic resource through regular content reviews.

• Act as the integrative element connecting T&S functions.

• Define and monitor metrics that indicate the effectiveness of the knowledge program.

⛳️ Requirements

• 3-5 years of experience in knowledge management, content strategy, program management, or a related field, ideally within Trust and Safety.

• Experience in a T&S, content moderation, or platform integrity setting is a significant advantage.

• Proven experience in auditing and reorganizing a disorganized knowledge environment.

• Ability to operate effectively with limited guidance and incomplete information.

• Excellent cross-functional communication skills.

• Capability to navigate ambiguity and excel in a fast-paced environment.

• Proficient in collaborating with a distributed global workforce and confidently maintaining communication while working independently.

🏝️ Benefits

• Competitive salary and extensive healthcare benefits.

• Financial support for hybrid work and family planning initiatives.

• Generous parental leave policies.

• Flexible time-off provisions.

• Resources for mental health and wellness.

• Opportunities for learning, development, and recognition programs.