Senior Solutions Engineer, East

This is a fully remote position, open to applicants in United States.

📋 Description

• Spearhead technical conversations with key clients, grasping their requirements and challenges while delivering sophisticated technical solutions that align with business goals.

• Lead the development of solutions for key accounts, customizing technically sound solutions to meet unique customer needs.

• Offer advanced technical expertise and guidance to both internal teams and clients as a recognized subject matter expert.

• Contribute to strategic sales initiatives by leveraging extensive product knowledge and understanding of customer needs.

• Work closely with product management, engineering, and other departments to synchronize customer requirements with product capabilities.

• Keep abreast of industry trends, emerging technologies, and competitor offerings, providing recommendations for product improvements and innovations.

• Serve as a trusted technical advisor to clients, fostering robust relationships.

• Mentor and coach junior team members, imparting technical knowledge and best practices.

• Engage in product testing and deliver constructive feedback to enhance product quality and user experience.

⛳️ Requirements

• Bachelor's degree or equivalent experience.

• Significant experience leading technical discussions and developing solutions for key accounts.

• Proven ability to contribute to strategic sales initiatives and mentor junior team members.

• Strategic mindset to aid in the formulation of sales strategies and initiatives.

• Mentorship abilities to foster the growth of junior team members.

• Flexibility to adapt to shifting market dynamics and customer requirements.

• Capacity to independently lead significant customer meetings (both onsite and virtual) to formulate and document a recommended architecture and deployment roadmap.

• Familiarity with enterprise software, identity, and security solutions.

• Understanding of networking fundamentals, including Exchange, Active Directory, PKI, Digital Certificates, DNS, Firewalls, Load Balancers, Azure, AWS, and GCP.

• Experience with cloud-based environments such as Azure, AWS, and/or Google Cloud.

• Candidates must be legally authorized to work in the United States.

• Security certifications (e.g., CISSP) are a plus.

• Willingness to travel up to 25%.

🏝️ Benefits

• Second Fridays (a company-wide day off on the second Friday of each month, excluding November and December due to the holiday schedule). This benefit is subject to change.

• Comprehensive global benefit coverage.

• Paid Parental Leave is available for new parents, with structure varying based on regional and government requirements. In areas without government-paid leave, such as the U.S., the company provides generous paid parental leave, along with comprehensive adoption and fertility support.

• Competitive time-off policies worldwide.

• Employee-focused ambassadors through Key Contributors & Culture Committees.

• DIVERSE Commitment, an initiative advocating for a more inclusive and diverse future in business, society, and technology.

• The Keyfactor Alliance Program to bolster DEIB efforts.

• Wellbeing resources, wellness allowances, free memberships to mindfulness apps, and Wellness Wednesdays.

• Global Volunteer Day, company non-profit matching, and three volunteer days off.

• Monthly talent development and cross-functional meetings to enhance professional growth.

• Regular All Hands meetings followed by group gatherings.