Senior Solutions Architect – Post-Sales

This is a fully remote position, open to applicants in United Kingdom.

📋 Description

• Collaborate with Customer Success Managers as the technical lead for a portfolio of EMEA accounts.

• Take ownership of customers' technical success from the onboarding phase and beyond.

• Oversee customer onboarding to ensure proper setup and quick realization of value.

• Design and manage migration strategies from platforms such as Segment, mParticle, GA4, or bespoke pipelines.

• Develop and assist customers through their implementation plans.

• Act as the primary point of contact for technical inquiries regarding SDKs, event streaming, data warehouses, reverse ETL, and identity resolution.

• Conduct product training sessions tailored to the specific needs of each customer's team and use case.

• Identify gaps in platform usage and showcase relevant features that address customer challenges and add value.

• Provide guidance on customer data strategy and architecture design.

• Collect customer feedback and relay it to Product and Engineering teams to help shape the roadmap.

• Cultivate subject matter expertise in the customer data landscape and RudderStack's role within it.

• Occasionally hold onsite customer sessions for relationship building, onboarding, and workshops.

• Serve as an escalation point for technical incidents and collaborate with Engineering and Support to resolve critical customer issues.

⛳️ Requirements

• 5+ years of experience in a customer-facing technical role such as Solutions Engineer, Solutions Architect, Technical Account Manager, or Implementation/Professional Services Consultant.

• 8+ years of progressive professional experience in supporting technical products.

• Proactive and self-motivated individual.

• High emotional intelligence, capable of building trust and managing difficult conversations with calmness and empathy.

• Ability to grasp the underlying technology quickly and understand technical concepts.

• Customer-focused approach to problem-solving.

• Passionate lifelong learner who enjoys acquiring and sharing knowledge.

• Organized, driven, and adept at quickly switching contexts across multiple accounts.

• Strong understanding of modern web services, mobile applications, and cloud infrastructures such as Amazon Web Services, Google Cloud Platform, and Microsoft Azure.

• Professional experience in areas including web development, mobile development, device platforms and architectures, ETL concepts and workflows, high availability systems and business continuity, message queuing patterns, and pipeline design.

• Bonus: Experience in leading platform migrations or large-scale enterprise implementations.

• Bonus: Experience in building websites or mobile applications, or working with ETL or data pipelines.

• Bonus: Experience in marketing or advertising, with an understanding of technical customer data challenges.

• Bonus: Experience with data analytics, data science, AI, or machine learning.

🏝️ Benefits

• Remote-first work environment.

• Occasional travel to customer locations, with a few trips each year.

• Opportunity to collaborate with talented engineers and utilize open-source technology.

• Professional development and knowledge-sharing opportunities.