Senior Solutions Architect

This is a fully remote position, open to applicants in Florida, +3 more states.

📋 Description

• Facilitate technical discovery and solution scoping discussions with Corporate, Mid-Market, and Enterprise clients.

• Collaborate with Sales to establish technical strategies that drive AMER pipeline expansion and service revenue objectives.

• Manage the technical relationship with prospects and clients throughout the sales process, from initial discovery to proposal and closure.

• Develop scalable customer experiences, support, ITSM, automation, data, and AI-driven solutions that meet customer needs.

• Identify avenues to integrate AI, automation, agents, workflows, and knowledge management systems into customer solutions.

• Assist Solutions Architects in significant customer meetings, technical workshops, executive presentations, and strategic initiatives.

• Promote best practices within the AMER Solutions Architecture team and apply global standards to regional operations.

• Establish a consistent business rhythm with AMER Sales counterparts to ensure service offerings are included in relevant sales proposals.

• Contribute to defining and executing the regional partnership strategy, encompassing technology partners, implementation partners, and AI ecosystem collaborators.

• Ensure all scopes conform to company methodology, delivery standards, technical feasibility, and customer success metrics.

• Lead, mentor, attract, and retain top-tier presales and solutions talent.

• Formulate service sales strategies in alignment with the Sales organization.

• Provide weekly updates on the AMER pipeline, deal progression, technical risks, service opportunities, and action plans to meet targets.

• Convert business requirements into technical solutions, architectural recommendations, implementation strategies, and measurable business outcomes.

• Support customer pilots, Proofs of Concept, demonstrations, solution prototypes, and AI-enhanced workflow displays.

• Remain informed about emerging AI technologies, agentic workflows, automation tools, API-driven architectures, and innovations in customer experience.

⛳️ Requirements

• Experience in selling, scoping, or supporting Mid-Market and Enterprise software solutions.

• Strong background in pre-sales, solutions architecture, consulting, implementation, technical strategy, or customer-facing technical roles.

• Exceptional interpersonal, communication, persuasion, presentation, and writing skills.

• Proven ability to articulate technical value to C-level executives, directors, business stakeholders, and technical teams.

• Experience in scoping, managing, and executing customer pilots, Proofs of Concept, technical workshops, and solution demonstrations.

• Strong problem-solving skills, including the capability to translate business needs into actionable technical solutions.

• Advanced solution scoping skills, including leveraging existing product functionalities while influencing future product enhancements.

• Prior consulting experience in implementing enterprise-class software solutions.

• In-depth understanding of customer service software, ITSM, CRM, data warehousing, business intelligence, integrations, APIs, and customer experience platforms.

• At least 2 years of experience managing, mentoring, or leading a presales, solutions consulting, or similar technical team.

• Bachelor’s degree or equivalent experience required; a graduate degree is advantageous.

• Ability to thrive in a fast-paced environment with numerous priorities and stakeholders.

• Willingness to travel as needed for strategic customer engagements.

🏝️ Benefits

• Bonus

• Benefits or related incentives

• Flexible working hours