Senior Solutions Architect

This is a fully remote position, open to applicants in Florida, +11 more states.

📋 Description

• Transition projects from Sales to Service, which includes the implementation of Computer Aided Dispatch Systems, Mobile Applications, and Records Management Systems.

• Take ownership of project scope and interfaces that need to be deployed.

• Organize and carry out customer installation activities within a time-sensitive framework.

• Gather customer requirements and convey technical details across all organizational levels.

• Comprehend the public safety customer environments to ensure product security and reliability.

• Provide solutions using established products, standard interfaces, and limited adaptability.

• Install, integrate, deploy, and deliver specified solutions.

• Troubleshoot software and IP networks.

• Detect product defects and oversee their resolution from engineering until customer acceptance.

• Monitor billable hours for projects undertaken and completed.

• Document projects with standard deliverables to report on task status and completion.

• Collaborate with project teams, project managers, customers, interface development teams, and engineering personnel.

• Train new team members as necessary.

• Travel to customer locations as required.

⛳️ Requirements

• High School diploma, or a Bachelor’s Degree in Engineering, General Studies, Information Systems, or Technology, along with relevant experience in Systems Integration, Software Engineering, Systems Engineering, Product Development, Public Safety, Systems Testing, or Systems Support.

• Over 4 years of experience as an Engineer in an Engineering or Technology setting.

• Experience in Systems Integration, Software Engineering, Product Development, Systems Testing, Systems Support, or Information Technology.

• Familiarity with Windows Server 2019 or later.

• Knowledge of SQL Server 2019 or later.

• Experience with SQL scripting (T-SQL).

• Proficient in XML, XPATH, and XSLT.

• Basic networking knowledge.

• Skills in software and IP network debugging.

• Legal authorization to work in the U.S. indefinitely.

• Sponsorship for work permits is not available.

• Must pass a comprehensive fingerprint background check according to the U.S. Department of Justice CJIS Security Policy.

• Willingness to travel as necessary.

• Commitment to learning on the job and functioning as a team player.

• Experience in Public Safety is preferred.

• Knowledge of packet capture tools is a plus.

• Excellent verbal and written communication skills are preferred.

• Capability to present and train others on technical processes.

🏝️ Benefits

• Incentive Bonus Plans.

• Medical, Dental, and Vision benefits.

• 401K with Company Match.

• 10 Paid Holidays.

• Generous Paid Time Off Packages.

• Employee Stock Purchase Plan.

• Paid Parental & Family Leave.

• Referral Payment Plan.

• Remote work arrangement.

• Travel limited to under 25%.

• No relocation assistance provided.