Senior Solution Engineer – ServiceNow, Armis

This is a fully remote position, open to applicants in United States.

📋 Description

• Configure Armis solutions within the ServiceNow platform.

• Assist in user provisioning and access certification processes.

• Develop and maintain integrations between ServiceNow Modules and external tools.

• Enhance automation and orchestration workflows utilizing ServiceNow Flow Designer and Security Orchestration Automation and Response (SOAR).

• Create scripts, custom applications, and workflow automation within ServiceNow to expand IRM and SecOps functionalities.

• Integrate Armis asset intelligence into ServiceNow data models, CI classes, ownership models, reconciliation patterns, and risk workflows.

• Support client stakeholder workshops, engage in requirements gathering, and document findings.

• Establish governance processes for both human and non-human identities.

• Troubleshoot and resolve issues related to ServiceNow functionalities and integrations.

• Create and deliver product demonstrations to stakeholders for client discovery and training initiatives.

• Build trusted relationships with clients and provide guidance on their business needs.

• Set up authorization visibility dashboards and access analytics reports.

• Configure Armis platform settings, asset classifications, dashboards, reports, policies, alerting logic, exposure views, and specific workflows for use cases.

• Ensure Armis deployments align with client business objectives, such as asset visibility, CMDB enrichment, OT visibility, vulnerability prioritization, incident response readiness, cyber insurance support, and audit evidence.

• Develop direct system testing and validation procedures along with necessary documentation.

• Create test plans addressing specifications and requirements.

• Conduct testing and support the deployment of identity security solutions.

• Assist Templar Shield clients in developing, implementing, and enhancing identity security programs.

• Participate in the installation, implementation, configuration, and support of ServiceNow system components.

• Adhere to established Software Development Lifecycle (SDLC) or Agile methodologies for the design and development of various solutions on the identity security platform, ensuring coordinated and controlled efforts.

• Help solicit and manage feedback from requestors regarding the quality, timeliness, and effectiveness of ServiceNow implementations against business and functional requirements.

• Stay informed about the latest cybersecurity threats, vulnerabilities, and updates to the ServiceNow platform and identity security modules.

• Research and assess identity security platforms available to meet customer needs.

• Assist internal sales and client account teams in identifying new business opportunities.

• Contribute to the creation of proposals, effort, and cost estimates, and respond to Requests for Proposals (RFPs).

• Support sales pursuits and proposals while aiding in the growth of Templar Shield practice areas.

• Collaborate closely with distributed resources across multiple cities and countries.

• Engage in the development of training curriculum and course content.

• Travel as needed for project and business development requirements.

⛳️ Requirements

• A minimum of 3 years of experience in implementation engineering, professional services, cybersecurity consulting, security engineering, network engineering, infrastructure engineering, or similar technical delivery roles.

• At least 1 year of experience with ServiceNow (preferably CSA) and/or Armis.

• Hands-on experience in deploying or supporting enterprise cybersecurity, asset management, vulnerability management, network security, or security operations platforms.

• Strong understanding of enterprise networking concepts, including TCP/IP, routing, switching, VLANs, DNS, DHCP, NAT, firewalls, proxies, SPAN/TAP concepts, segmentation, and network troubleshooting.

• Experience working in medium to large enterprise environments, including distributed networks, regulated environments, or complex multi-site deployments.

• Working knowledge of cybersecurity operations, vulnerability management, endpoint security, SIEM, SOAR, NAC, firewalls, incident response, and asset management processes.

• Experience with APIs, JSON, REST integrations, authentication, certificates, SSL/TLS, and basic scripting or automation.

• Basic Linux administration and troubleshooting skills.

• Strong client-facing communication abilities, including the capacity to explain technical issues clearly to both technical and non-technical stakeholders.

• Ability to manage multiple client workstreams, document decisions, drive tasks to closure, and operate effectively in a consulting environment.

• Strong collaboration skills when working with technical teams and client stakeholders.

• Excellent verbal/written communication, problem-solving, analytical, and independent judgment skills to foster an environment centered on customer service and teamwork.

• Willingness to travel up to 50%, based on client needs.

🏝️ Benefits

• Competitive salary plus an annual performance-based bonus.

• 100% remote-first work culture.

• Comprehensive benefits package including health, dental, LTD, and life insurance coverage.

• 401(k) plan with company matching contributions.

• Reimbursement for job-related training and certifications.

• Opportunity to work on innovative projects at the forefront of AI and Risk Management.

• A collaborative culture where your process designs contribute to real industry solutions.