Senior Solution Adoption Consultant

This is a fully remote position, open to applicants in Utah.

📋 Description

• Ensure consistent, predictable, and high-quality implementations across health systems and hospital clients.

• Oversee implementation experiences for Waystar’s Patient Access solutions, encompassing eligibility, coverage detection, prior authorization, estimation, and presumptive eligibility data integrations.

• Act as the senior subject matter expert for patient access revenue cycle implementations.

• Direct complex client engagements in alignment with project objectives, contractual obligations, and Waystar best practices.

• Handle competing priorities, mitigate risks, and facilitate successful project outcomes.

• Build and sustain trusted advisor relationships with executive-level client stakeholders, key influencers, and internal leadership teams.

• Provide strategic guidance that enhances solution adoption, value realization, and long-term customer success.

• Tackle complex implementation challenges by identifying root causes, evaluating impacts, recommending solutions, and fostering alignment.

• Recognize project risks, dependencies, and opportunities for improvement; drive mitigation strategies, manage escalations, and influence decisions.

• Develop and advocate for a strategic vision focused on customer success.

• Communicate recommendations to executive stakeholders and illustrate solution value.

• Mentor team members and aid in the continuous improvement of implementation methodologies and best practices.

⛳️ Requirements

• Minimum of 7 years of experience in the healthcare revenue cycle.

• Demonstrated leadership and problem-solving capabilities.

• Strong understanding of software and technology, including foundational database principles and data exchange formats.

• Solid process orientation, with adept problem-solving and troubleshooting skills, alongside a commitment to quality.

• Familiarity with HIPAA regulations.

• Knowledge of healthcare terminology.

• Proficient in Microsoft Office Suite.

• Excellent written and verbal communication abilities; a collaborative team player.

• Experience with EDI and/or healthcare transactions is essential.

• Willingness to travel up to 20%.

• Preferred: familiarity with Epic or Meditech EMR.

• Preferred: understanding of payer plan benefit information.

• Preferred: knowledge of payer/hospital contracts.

• Preferred: awareness of healthcare code sets such as 270, 278, FHIR, and API.

• Preferred: experience with eligibility benefit verification.

• Preferred: experience in obtaining prior authorizations from payer sites.

🏝️ Benefits

• Competitive total rewards package (base salary + bonus, if applicable).

• Customizable benefits package, featuring 3 medical plans with a company match for Health Savings Accounts.

• Generous paid time off for non-exempt team members, starting at 3 weeks plus 13 paid holidays, including 2 personal floating holidays.

• Flexible time off for exempt team members, along with 13 paid holidays.

• Paid parental leave, including maternity and paternity leave.

• Opportunities for education assistance.

• Complimentary access to LinkedIn Learning.

• Free mental health and family planning programs, including adoption assistance and fertility support.

• 401(K) program with company matching.

• Pet insurance available.

• Employee resource groups to support diverse interests.