Senior Software Engineer – Microsoft Dynamics / Power Platform

This is a fully remote position, open to applicants in Missouri.

📋 Description

• Act as a technical authority for enterprise contact center solutions.

• Design, develop, configure, and maintain solutions utilizing Microsoft Dynamics 365 Customer Service, Dynamics 365 Contact Center, Power Platform, Copilot, and related technologies.

• Create IVA conversation flows to enhance customer self-service.

• Set up IVR routing logic and manage call-handling functionalities.

• Develop Power Automate workflows to facilitate case management processes.

• Generate Dataverse extensions, plugins, and custom APIs.

• Configure routing and queue management for Dynamics 365 Contact Center.

• Create integrations with enterprise systems via Azure services.

• Design experiences for Copilot and orchestrate prompt strategies.

• Review pull requests and guide engineering team members.

• Produce technical specifications, solution diagrams, and integration designs.

• Participate in Agile ceremonies, such as sprint planning and backlog refinement.

• Assist with production incidents and troubleshoot platform-related issues.

• Work closely with business partners to gather requirements and develop solutions.

• Analyze performance metrics of the contact center and identify opportunities for optimization.

• Collaborate with architects to enhance scalability, security, and maintainability.

⛳️ Requirements

• Bachelor’s degree in a relevant field or equivalent combination of education and experience.

• A minimum of 5 years of related work experience.

• At least 3 years of experience implementing Microsoft Dynamics or Power Platform solutions.

• Proficient in Power Platform.

• Familiar with Power Automate.

• Experience with C#.

• Knowledgeable in .NET.

• Experience with REST APIs.

• Proficient in JavaScript/TypeScript.

• Familiar with JSON.

• Experience supporting production business-critical applications.

• Skilled in troubleshooting application defects and production incidents.

• Preferred: Experience with Dynamics Customer Service or Dynamics Contact Center.

• Preferred: Familiarity with AI-Assisted Development Tools.

• Preferred: Experience with IVA & IVR.

🏝️ Benefits

• Medical and prescription drug coverage for eligible associates and their dependents.

• H&R Block Retirement Savings Plan (401(k) Plan).

• Employee Assistance Program.

• (Virtual) fitness center programs.

• Associate discount program.

• Business Travel Accident Insurance.

• Associate Tax Preparation benefit.

• Competitive salary.

• Comprehensive benefits package.

• Opportunities for continuous learning.

• Support for personal and professional life.

• Potential for incentive compensation or short-term incentive plans.