Senior Software Engineer

This is a fully remote position, open to applicants in Brazil.

📋 Description

• Collaborate across Support N1, Implementation, N2, and N3 teams, delivering technical solutions for escalated issues and facilitating deliveries that require engineering expertise.

• Join the Incident Management team, engaging in responses to critical incidents, leading investigations, minimizing impact, and contributing to post-mortem analyses and action plans.

• Maintain high availability and performance of the platform by identifying bottlenecks, recommending structural enhancements, and applying hardening, observability, and resilience strategies.

• Analyze and resolve complex issues with minimal initial context, proactively gathering essential information (logs, metrics, code, stakeholders) to determine the root cause.

• Implement fixes, enhancements, and new features across various platform systems, primarily focusing on backend development, while also addressing frontend needs to provide comprehensive solutions.

• Operate in a stack-agnostic manner, swiftly adapting to the programming language, framework, or technology pertinent to each team/context in which you work.

• Develop and refine integrations between internal and external services (APIs, microservices, distributed systems), ensuring attention to contracts, idempotency, and fault tolerance.

• Produce clean, testable, and efficient code, adhering to engineering best practices and area-defined standards, even when working on unfamiliar codebases.

• Create and execute automated and unit tests, particularly for incident resolutions, to prevent regressions and enhance platform reliability.

• Monitor application performance in production (dashboards, alerts, tracing), anticipating issues before they affect end customers.

• Document processes, architectures, runbooks, and incident insights, bolstering the autonomy and knowledge sharing within support teams.

• Engage in code reviews and team ceremonies for the squads you are assigned to, contributing a proactive, solution-focused attitude aimed at unblocking the team.

⛳️ Requirements

• Extensive experience as a Software Engineer, with a focus on backend development and the capability to contribute to frontend tasks when necessary for end-to-end solutions.

• Versatile profile: adept at learning and developing in various languages and frameworks tailored to the squad context, without preference for a specific stack.

• Strong troubleshooting and production issue investigation skills, capable of identifying root causes even with limited initial context.

• Proactive in gathering necessary information (logs, metrics, code, stakeholders) and autonomous in leading complete resolutions.

• Experience with distributed systems, microservices, and REST APIs, with an understanding of common failure scenarios (timeouts, retries, idempotency, consistency).

• Practical knowledge of relational and non-relational databases (PostgreSQL, MySQL, MongoDB, Redis, etc.), including query assessment and optimization.

• Familiarity with observability and monitoring tools (logs, metrics, tracing) such as Datadog, New Relic, Grafana, Sentry, OpenSearch, or similar.

• Understanding of contemporary engineering practices: CI/CD, automated testing, code reviews, and version control (Git).

• Previous experience in production support, incident management, or maintenance/sustainment teams.

• Strong technical communication skills tailored to various audiences: engineering, support, product, and business stakeholders, particularly during incidents.

• Ownership mentality, commitment to quality, and capability to prioritize tasks in environments with multiple simultaneous demands.

🏝️ Benefits

• CAJU card, providing a monthly credit of R$ 1,059.00 across various categories: Meals, Groceries, Mobility, Health, Home Office, Culture, and Education;

• AMIL S450 – APTO Health Plan, featuring a 30% copay for consultations and exams, and a 40% copay for PS; extendable to legal dependents (spouses and/or children up to 24 years). Dependent fees are deducted from payroll, costing R$ 506.86 per person + copay.

• Omni Saúde: Provides a monthly balance of R$ 100.00 exclusively for purchasing medications prescribed by our Conexa Hospital.

• Complimentary access to Conexa and Zenklub platforms for online consultations, supporting your mental and physical well-being;

• Childcare allowance in accordance with the regional collective agreement and extended Maternity/Paternity Leave options: we offer the possibility of extending maternity leave to 6 months, and paternity leave for fathers is 30 days.

• SULAMERICA Life Insurance: Ensuring you and your loved ones are safeguarded, regardless of unforeseen circumstances.

• Day off during your birthday month: Enjoy a day off in the month of your birthday to celebrate.

• Totalpass and Wellhub: Designed to assist you in achieving your fitness objectives.

• Course discounts: For your personal and professional growth, Conexa offers educational partnerships with various institutions.

• SESC benefit: Access to sports, cultural, leisure activities, courses, and more with special offers for employees and their dependents.

• Transportation voucher: 6% salary deduction, if opted for.