Senior Software Engineer 2, Community Support

This is a fully remote position, open to applicants in California.

📋 Description

• Collaborate closely with stakeholders in Zwift's Community Support department and other engineering teams to establish requirements, make trade-offs, and provide comprehensive technical solutions throughout the entire software development life cycle.

• Identify and propose enhancements to tools and processes that can elevate customer experience and boost the efficiency of our Community Support division.

• Develop a thorough understanding of the team's technical architecture.

• Produce clean, efficient, testable, and maintainable code for both front-end and back-end systems.

• Conduct code reviews and uphold code quality through automated testing methods (e.g., unit testing, integration testing, etc.).

• Engage in agile development practices, including sprint planning, daily stand-ups, and retrospectives.

• Optimize team workflows by creating processes that minimize development churn and reduce technical debt.

• Participate in on-call support, monitoring, and troubleshooting of all services managed by the team.

• Apply best practices for scalability, maintainability, security, and system performance.

• Stay attuned to industry trends, particularly in AI, ML, and LLMs, exploring ways to incorporate these technologies innovatively into Community Support applications.

⛳️ Requirements

• Bachelor's degree in Computer Science, Software Engineering, or a related field.

• Over 7 years of pertinent software engineering experience.

• Minimum of 3 years of full stack web/backend development experience.

• Exceptional communication skills for engaging with both technical and non-technical audiences.

• Proficiency in front-end technologies and contemporary web development frameworks (e.g., React, Angular, Vue.js, etc.).

• Strong back-end development capabilities with experience in languages such as Java, Kotlin, Node.js, Python, or similar.

• Familiarity with relational databases and distributed event streaming technologies (e.g., Kafka).

• Expertise in modern API design, development, and microservices architecture.

• Solid understanding of CI/CD pipelines and automated testing frameworks.

• Ability to tackle complex problems through extensive knowledge, influencing others, and focused domain expertise.

• Proven track record of leading by example in engineering best practices and mentoring other engineers.

• Flexibility and a willingness to learn new technologies as required.

🏝️ Benefits

• Performance bonuses

• Equity

• Comprehensive medical benefits

• Financial perks