Senior Software Developer – Support

This is a fully remote position, open to applicants in Canada.

📋 Description

• Oversee the investigation and resolution of intricate production challenges affecting healthcare clients.

• Collaborate with Tier 1 and Tier 2 support teams to identify and rectify issues reported in customer incidents.

• Evaluate solutions to ensure they are interoperable, efficient, and sustainable.

• Escalate high-risk and complex client issues to leadership when necessary.

• Diagnose and resolve complicated, high-priority production escalations that necessitate in-depth code analysis and database scrutiny.

• Design, implement, and sustain scalable, dependable, and maintainable software solutions within the Smile Digital Health platform.

• Lead root cause analysis initiatives and apply long-term corrective measures to minimize recurring problems.

• Identify the underlying causes of systemic software regressions, create solid code patches, and coordinate with DevOps for hotfix implementations.

• Provide technical guidance during incident responses, troubleshooting, and high-priority client escalations.

• Review, enhance, and refactor existing systems, emphasizing performance, resilience, and maintainability.

• Conduct detailed code reviews and forensic log analysis to pinpoint intermittent or challenging bugs.

• Engage in code reviews, ensuring compliance with engineering best practices and coding standards.

⛳️ Requirements

• Minimum of 6 years of professional software development experience. Experience in the healthcare or technology sector is preferred.

• Post-secondary education in Computer Science, Engineering, Mathematics, or a related discipline, and/or equivalent professional experience.

• Proven experience and proficiency in Java, Spring, SQL, Git, and distributed systems.

• Established history of troubleshooting and resolving critical issues in complex production settings.

• Strong skills in building client relationships, understanding client objectives and challenges, and providing clear paths to resolution.

• In-depth understanding of software architecture, design patterns, scalability, and maintainability principles.

• Experience in leading technical initiatives and guiding projects from inception to delivery.

• Ability to analyze ambiguous issues, evaluate risks, and make sound technical decisions autonomously.

• Strong background in debugging, observability, logging, and monitoring tools.

• Excellent communication and collaboration skills, capable of working effectively with both technical and non-technical teams.

• Demonstrated experience in mentorship and technical leadership.

• Experience in healthcare technology, HL7, or FHIR is considered advantageous.

🏝️ Benefits

• Remote Work Environment

• Flexible Time Away From Work Policy including PTO, Personal and Sick Days

• Competitive Salary and Health/Medical Benefits

• RRSP/TFSA/401K Employee Contribution

• Life and Disability

• Employee Assistance Program

• FHIR Study Program and Skillsoft Learning

• Super HAPI Fun Club