Senior Shopify Project Manager, Account Manager

This is a fully remote position, open to applicants in South Africa.

📋 Description

• Oversee up to 7 simultaneous Shopify and eCommerce projects, including:

• - Development of Shopify platforms

• - Initiatives for Conversion Rate Optimization (CRO)

• - Retainers for Search Engine Optimization (SEO)

• - Ongoing support services

• Ensure adherence to project timelines, budgets, documentation, and quality of delivery

• Manage Asana boards, project timelines, risk logs, and change requests

• Facilitate collaboration across development, design, SEO, and email teams

• Maintain projects within established scope and performance criteria

• Act as the main point of contact for designated clients

• Deliver proactive communications and updates through Loom, email, and meetings

• Lead regular review sessions and roadmap discussions

• Cultivate enduring client relationships centered on trust, transparency, and growth

• Identify opportunities for upselling and retainer services when applicable

• Conduct weekly delivery meetings and project evaluations

• Distribute tasks among designers and developers

• Perform quality assurance reviews and uphold agency standards

• Mentor junior team members and provide process guidance

• Appropriately escalate risks or obstacles to leadership

• Assist in refining Standard Operating Procedures (SOPs), workflows, and internal documentation

• Contribute to operational efficiency and process optimization initiatives

• Engage in retrospective reviews and continuous improvement efforts

• Maintain organized project documentation and reporting frameworks

• Review project modifications and assist with budget management

• Ensure projects align with business objectives and profitability goals

• Support quoting, scoping, and proposal development as needed

⛳️ Requirements

• Minimum of 4 years experience in:

• - Project Management

• - Account Management

• - Operations within a Digital Agency

• - Shopify or eCommerce settings

• In-depth understanding of Shopify ecosystems and website delivery processes

• Proven experience managing multiple client projects at once

• Strong communication skills and stakeholder management capabilities

• Familiarity with project management tools such as Asana

• Exceptional organizational and prioritization skills

• Ability to work independently in a fully remote setting

• Preferred Qualifications

• Experience collaborating with CRO, SEO, and email marketing teams

• Knowledge of Shopify design and development processes

• Experience managing distributed or international teams

• Understanding of agile delivery methodologies

• Strong quality assurance and process management mindset

🏝️ Benefits

• Fully remote work environment

• Opportunity to work with high-growth eCommerce brands

• Collaborative culture within an international team

• Chance to shape processes and drive operational excellence

• Potential for long-term growth within a rapidly expanding agency